Data Entry Specialist
Resume:
Connie Westcott
Emporia, KS *****
********@*****.***
Authorized to work in the US for any employer
Assistant Store Manager
TitleMax
September 2025 to Present
Provide exceptional customer service to new and existing customers
Open title loans and personal loans for new customers
Assist customers with payments and withdrawals
Enter new loan documents into
Set up customer portals on their phone to access their account
Open Green Dot cards for customers
Enter new titles into the Loan Management System
Complete title audits
Keep a balanced cash drawer
Cashier
Taco John's-Emporia, KS
June 2023 to August 2025
Provide exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Manage high-volume checkout lanes during peak hours while maintaining accuracy and speed
Process customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Maintain a balanced cash drawer at all times, reconciling discrepancies promptly
Adoption Compliance Technician
St. Francis Ministries-Emporia, KS
March 2022 to July 2022
Received and sent Court Reports to the courts in my jurisdiction
Received Court Appearance Logs, entered Logs received and next court dates into database • Typed and sent Case Plan Invitations
Sent Case Plans to the courts, DCF and any participants involved
Acted as 3rd Party for Case Plans being held
Received all documents for all children and entered into all systems required • Entered Case Plans dates in the Outlook Calendar for SFM participants
Customer service
File Clerk
The Arnold Group at St. Francis Ministries-Emporia, KS
November 2021 to March 2022
Placed all documents received from Case Teams and from pre-files into the Case Files
Undergraduate Admissions Clerk
Emporia State University-Emporia, KS
June 2021 to October 2021
Enter undergraduate applications and transcripts
Determine if applications and transcripts are Official, Satisfied, In Progress or Incomplete • Record GPA, school name, credit hours, received dates, dates of attendance
Verify all records are correct, complete and entered into proper folders
Data Entry
SMX Staffing-Emporia, KS
March 2021 to April 2021
Data entry
Customer service
Answering telephones
Placed customer orders via hard copies, phones, computer generated
Data Entry
The Arnold Group-Emporia, KS
January 2021 to March 2021
Maintained spreadsheets for quarantined employees
Monitored quarantined employees symptoms, doctor's appointments, vaccinations, return-to-work status and overall well-being of the employee
Answered employee phone calls 24/7 for information regarding quarantine status and symptoms • Receptionist
Customer service
Filing/reorganizing filling systems
Created spreadsheets for various projects and assignments
Stenographer III
Missouri State Highway Patrol-Saint Joseph, MO
August 2003 to July 2020
Customer service
Data entry
Help customers, via telephone and in person, answering questions regarding Uniform Citations and other authorized information
Accident Reports - Check reports for accuracy, disseminate reports to the public, Prosecuting Attorneys, other government agencies
Perform all clerical duties for Troopers in my assigned counties:
Arrest Reports - Delivery of controlled substances; possession of marijuana/synthetic narcotics; resisting arrest
Driving Under the Influence Reports - Felonies; misdemeanors; combined with other charges • Investigation Reports - Assaults; burglaries; tampering with motor vehicle
Incident Reports - Mental detainments; pursuits; assist other agencies
Juvenile Reports - With or without charges
Division of Drug and Crime ControlReports:
Homicide
Child Molestation
Drug Trafficking; Human Trafficking
Office Support Assistant
Department of Mental Health-Saint Joseph, MO
June 2001 to June 2003
Customer service
Data entry
Answer switchboard; direct calls and visitors to correct individual or department • Take care of people with various educational levels, cultural differences and emotional states • Type medical reports from speech transcription and rough draft copies:
Medical Psychiatric Evaluations
Social Histories
Physical Examinations
Neurological Examinations
Progress Notes
Discharge Summaries
Audit patient charts, checking for accuracy and inclusiveness of necessary documentation • Order office supplies, forms (medical and office), keeping all stocked for medical and office personnel
Knowledge of minor upkeep and troubleshooting for small office equipment - Switchboard; fax machine; typewriter; calculator; transcription equipment
Receptionist/Switchboard Operator
AmerisourceBergen-Saint Joseph, MO
July 1996 to June 2001
Customer service
Data entry
Answer extremely busy switchboard
24 incoming lines
Transfer to 140 extensions
Average 600+ calls a day
Greet and screen visitors, customers and drug sales representatives
Confirm sales reps appointments on the buyer’s schedule
Direct people to the appropriate areas
Enter customer orders into the computer system
Key 3rd party credits and damages
Education
GED
Skills
• Adaptable to change (10+ years)
• Active listener (10+ years)
• Clerical (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Dedicated Team Player (10+ years)
• Dependable/Reliable (10+ years)
• Excellent written and verbal communication (10+ years)
• Exceptional 10-key (10+ years)
• Inventory (2 years)
• Medical Terminology (2 years)
• Receptionist (10+ years)
• Reports (10+ years)
• Self-Motivated (10+ years)
• Switchboard Operator (10+ years)
• Transcription (2 years)
• Troubleshooting for small office equipment (10+ years) • Proficient Excel (10+ years)
• Microsoft (10+ years)
• Outlook (10+ years)
• Medical Office Experience (2 years)
• Typing (10+ years)
• Proofreading (10+ years)
• Order Entry (5 years)
• Office experience (10+ years)
• Communication skills
• Basic math
• Medical Records
Additional Information
Working independently is my preference. Customer service and data entry are my specialties. I am able to handle cash and make change correctly and efficiently.
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