Administrative Assistant for Retail Support

SHANNON NICOLE TYLER

**** ***** **** *****, ***** Carolina 29379 • 864-***-**** ************@*****.*** OBJECTIVE

A compassionate Administrative Assistant seeking an employment opportunity in a retail setting. WORK EXPERIENCE

Union Medical Center, Center for OB/Gyn

Certified Clinical Medical Assistant

October 6, 2025 – February 11, 2026

• Me

asure and record vital signs, take patient medical history, and record chief complaints. Record information accurately in the EMR.

• Pre

pared patient for physician assessment, inform patient of what will happen during their visit.

• Pre

pare exam rooms with necessary supplies.

• Ass

ist the physician with procedures during the patient’s visit.

• Pre

pare and maintain supplies and equipment for treatments, including equipment sterilization.

• Res

ponsible for cleaning and sterilizing patient rooms after each visit.

• Che

ck expiration dates on all supplies monthly.

• Co

mplete prior authorizations, for medication and procedures.

• Ans

wer phone messages and return calls to patients.

• Ad

minister immunizations as ordered by the physician.

• Dra

w labs as physician orders.

Spartanburg & Greer Ear Nose & Throat – Certified Medical Assistant August 1, 2023- - September 7, 2015

• Measure and record vital signs, take patient medical history, and record chief complaints. Record information accurately in the EMR.

• Prepare exam rooms with necessary supplies.

• Prepare and maintain supplies and equipment for treatments, including equipment sterilization.

• Responsible for cleaning and sterilizing patient rooms after each visit.

• Scribe for the physician during patient visit.

• Responsible for stocking supplies.

• Check expiration dates on all supplies monthly.

• Responsible for scanning patient documents into the patient’s chart.

• Prepare patient for doctor assessment.

• Answer phone messages and return calls to patients.

• Assist the doctor in the room with patients and minor operations. Spartanburg Regional Medical Center - Wound Tech

March 27, 2023- July 27, 2023

• Measure and record vital signs, take patient medical history and chief complaint. Record information accurately in the medical chart.

• Prepare exam rooms with necessary supplies.

• Prepare and maintain supplies and equipment for treatments, including equipment sterilization.

• Responsible for supply PAR levels and ordering and stocking of supplies.

• Assembles cast kits and ensures there are enough cast kits for the dressing change schedule.

• Check expiration dates on all supplies monthly.

• Responsible for pick up and distribution from the sterile processing department daily.

• Prepare patient for doctor assessment. Remove dressings and clean wounds.

• Responsible for applying hard casts to patients and following clinical protocol for application to ensure consistency in application.

• Responsible for applying soft casts to patients and following clinical protocol for application to ensure consistency in application.

• Apply dressings and wraps as ordered by the provider.

• Answered phone messages and returned calls to patients.

• Assist doctors in the room with patients.

Union County Schools - Administrative Assistant to the Director of Special Services January 4, 2018 - March 24,2023

• Collect data reports for the Office of Special Education Services from Enrich System database. This determines to funds Special Education Programs.

• Process purchase orders for the entire Special Education department, including teachers and faculty. (Key purchase orders in the electronic billing system)

• Organize travel, meals, activities, and necessary assistance to facilitate field trips for special education students.

• Allocate disbursements for parent travel within the district.

• Complete the budget for the Special Education Department and enter GAPS.

• Organize Gifted and Talented and AP student files.

• First point contact for parents or staff needing information or having concerns about a student in the special education program.

• Keep organized files of all reports due to the State Department and submit the report to the State Department on time.

• Order all supplies needed for Special Services and Special Ed. classrooms.

• Organize Child Find and Community Child Clinics- make appointments, mail letters, and documents to parents.

• Worked as a CNA in a Special Needs classroom for emergency medicaion management, as needed.

Union County Schools - Administrative Assistant to Director of Instruction & Personnel June 1, 2017- December 21, 2017

• Orientation for all new substitute applicants

• Ensuring that all substitutes are up to date on their Bloodborne Pathogen Video

• Perform SLED background checks and National Sex Offender Checks on all applicants.

• Keep an accurate substitute list for the schools.

• Enter new substitute information into I-Visions

• To ensure that all Substitute information is up to date and correct in I-Visions

• Ensures all Title 1 documents are up to date.

Union County Schools (Buffalo Elementary) - Student Records Clerk Dec.14, 2016 - May 26, 2017

• Verify attendance is documented in every student’s record in Power School daily.

• Document excessive absences/tardies and report to the principal.

• Mail letters to parents for students with excessive absences/tardiness.

• Maintain the student’s permanent record.

• Send records to schools when students transfer out.

• Receive records from other schools when students transfer in.

• Answer telephones and provide customer service to visitors of the school.

• Verify that when students are signed out, the person is on their sign-out list. Union Medical Associates - Patient Care Associate/ Medical Assistant Dec. 14, 2015 - Aug. 30, 2017

• Open the office in the mornings and verify that the cash drawer was accurate.

• Close out the cash drawer in the afternoon and verify that the cash received, and the credit card payments received matched the receipt book.

• Make nightly deposits.

• Verify that the business accounts credits (deposits and credit card payments match) and that the debits (what was paid out was accurate)

• Post payment to patient’s accounts.

• Received all invoices and ensured that they were paid.

• Keep an accurate filing system of all invoices, and document when they were received and paid.

• Check patients in and out.

• Verify insurance and collect co-payments from patients.

• Insurance coding: ICD-9/ ICD-10

• Answer telephones.

• Pull the patient back to the room and record vital signs accurately.

• Assist physicians and nurse practitioners in exam rooms.

• Administer injections.

• Ensure all related reports, labs, and information are scanned and available in patients’ medical records before their appointment.

• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.

• Triage and process messages from patients from the front office staff to physicians and physician assistants.

• Maintain effective and organized systems to ensure a timely patient flow.

• Schedule and verify visits for physicians.

Gentiva Home Health - Certified Nursing Assistant, Care Team Coordinator, and Accounts Payable

May 18, 2004 - Dec. 30, 2015

• Assists patients with personal care needs (e.g., bathing, mouth care, shampoo, and hair care, elimination needs, transferring, dressing and undressing, and ambulation) and household tasks (e.g., making the bed, changing linen, laundry, light housekeeping, etc.) essential to the patient's health by the personal care plan. Maintains a clean and safe environment for patients.

• Document services provided accurately and timely in accordance with a personal care plan. Always maintains patient confidentiality.

• Accurately measures and records patient's temperature, pulse, respiration, and blood pressure when ordered and/or as directed by the RN (or therapist, when permitted by regulation), Supervisor, or Clinical Manager and written personal care plan.

• Report any changes in the patient's condition or incidents to the immediate supervisor or the Clinical Manager in a timely manner.

• Assists the self-directing patient in the self-administration of medication only as directed by the personal care plan and immediate supervisor or Clinical Manager.

• Performs/assists the patient with simple exercise programs (e.g., range of motion) as directed by RN, Physical Therapist or Occupational Therapist and personal care plan (within training limitations.)

• Demonstrates safe/appropriate use of equipment (e.g., Hoyer Lifts, wheelchairs, etc.)

• Establishes and maintains effective communication with the patient/family and other health care team members.

• Functions as the initial point of contact for all interactions with care team members and Administrative employees.

• Receives/enters data for new/current patient and employee records/documentation. Contacts team members and administrative employees to obtain/maintain current information.

• Prepares clinical records for new patients upon receipt of referral.

• Completes Quantitative Administrative Review of clinical records, at the start of care and when patients are discharged.

• Prepares employment files for new employees upon receipt of information. Maintains a tracking system to ensure employment files are current according to Company policy, and state and federal regulations. Performs data entry of new employee information and inactivates employment files as necessary.

• Scans incoming documents daily. Maintains a control procedure for active patient files. Maintains a tracking system to insure clinical records.

• Maintain availability lists and complete/accurate schedules, including frequency/duration of services as identified in the plan of care and under the direction of the Clinical Manager or designee. Updates schedules as changes occur and follow up with any identified deficiencies in the scheduling process.

• Coordinates/attends care team conferences, records minutes, ensures agenda issues are addressed and takes note/follows up on pending issues, caregiver schedule changes, re- authorizations, etc.

• Reviews/validates time slips with schedules to ensure accurate payroll/billing.

• Complete clinical payroll

• Ensures that all accounts payable bills are accurate and billed out of the correct account.

• Ensures that all accounts payable bills are sent to the corporate office for payment in a timely manner.

• Keep an accurate filing system of all invoices, documenting when they were received, when they were sent for payment, and when they were paid.

• Answer telephones and provide exceptional customer service.

• Train all new Care Team coordinators and Certified Nursing Assistants for the Upstate area of Gentiva.

Arthur State Bank - Processing Department

2003 to 2006

• Accurately post checks to customer accounts, to ensure that the correct amount of money was debited from the customer’s account.

• Post Credits (deposits made by the customer)

• Balance customer accounts (ensure that the debits and credits are balanced)

• Send checks out to the Federal Reserve Department at night.

• Provide Customer service.

EDUCATION

Certified Nursing Assistant, Spartanburg Community College, Spartanburg, SC May 2004 Associate of Science Degree, University of South Carolina, Union, SC May 2007 National Board Medical Assistant Certification, Penn Foster August 2025 LANGUAGES

English: Primary Language

PROGRAM KNOWLEDGE

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Publisher

I-Visions

PowerSchool

Epic

NextGen

COURSE KNOWLEDGE

Medical Terminology

REFERENCES

Bobbie Ann Gregory 864-***-****

Gene Lipsey 864-***-****

Elizabeth Ireton 864-***-****

Stephanie Russell 864-***-****

Contact this candidate