Bilingual Risk & HSE Program Leader

FERNANDA BAU

Security, Risk & Trust Operations Program Manager – Tech / Digital Platforms

Spring, TX • 512-***-**** • *************@*****.*** • LinkedIn: https://www.linkedin.com/in/fernanda-b-174204151/

SUMMARY

• 10+ years supporting security programs, trust & safety operations, and risk governance across global environments.

• Proven track record improving compliance readiness, operational resilience, and risk maturity across LATAM and NORAM regions.

• Specialist in incident response, regulatory governance, policy execution, and security assurance frameworks.

• Strong experience building KPI dashboards, SQL data pipelines and automation tools to inform executive decision-making.

• Trusted cross-functional leader with success collaborating across Security, Legal, Operations, Compliance, and Regional Teams.

CORE TECHNICAL & OPERATIONAL SKILLS

Security & Risk

Security & Risk Governance • Trust & Safety Programs • Security Assurance • Incident Response • Compliance Monitoring • Risk Controls • Governance Frameworks • Business Continuity & Resilience Data & Analytics

SQL • Tableau • KPI Dashboarding • Data Automation • Data Integrity • Trend Analysis • Performance Reporting Tools & Platforms

Salesforce • Case Management Tools • Meta Internal Tooling • Microsoft Suite • Google Workspace Regulatory & Compliance Knowledge

Privacy Compliance • Global Law Enforcement Processes • Risk & Assurance Standards • Documentation Governance

Leadership & Collaboration

Global Stakeholder Engagement • Cross-Functional Leadership • Executive Reporting • Process Optimization PROFESSIONAL EXPERIENCE

Meta Platforms, Inc. – Austin, TX

Program Manager, SI3 Risk & Assurance Dec 2021 – Present

• Led LATAM and NORAM regional security risk & assurance programs, increasing compliance readiness by 35%.

• Conducted comprehensive risk assessments and implemented preventive controls, reducing recurring security gaps by 40%.

• Built Tableau dashboards and SQL pipelines improving KPI visibility and accelerating executive decisions by 30%.

• Directed crisis management initiatives reducing incident resolution time by 25%.

• Developed predictive governance frameworks reducing operational vulnerabilities by 20%.

• Strengthened global engagement increasing process standardization by 28% across the Americas. Key Impacts: 40% improvement in control maturity • 30% faster reporting • 25% faster crisis response Quality Auditor, Security Integrity Investigations Aug 2020 – Dec 2021

• Audited investigative operations improving accuracy by 32% across LATAM and NORAM programs.

• Automated workflows reducing manual workload by 30%.

• Standardized documentation improving compliance accuracy by 35%.

• Enhanced performance benchmarks improving investigation quality by 25%. Key Impacts: 30% workload reduction • 35% reporting accuracy • 25% quality improvement Facebook, Inc. – Austin, TX

Law Enforcement Response Analyst (LERT) Aug 2018 – Aug 2020

• Managed high-volume law enforcement disclosure requests across LATAM and NORAM, maintaining 95% compliance accuracy.

• Developed dashboards improving turnaround time by 25%.

• Strengthened Americas collaboration improving alignment by 30%.

• Ensured confidentiality handling high-risk sensitive data environments. Key Impacts: 25% faster response • 30% alignment improvement • 95% accuracy maintained SolarWinds, Inc. – Austin, TX

LATAM Account Sales Coordinator Oct 2017 – Aug 2018

• Supported enterprise clients across LATAM and NORAM improving operational efficiency by 20%.

• Developed Salesforce dashboards improving forecasting accuracy by 35%.

• Enhanced regional collaboration improving customer satisfaction scores by 18%. Key Impacts: 35% data visibility improvement • 20% operational efficiency gain EDUCATION

Bachelor’s in International Business – University Unicep, São Carlos, Brazil IMPACT HIGHLIGHTS

• Security Governance: +40% control maturity

• Analytics & Automation: +30–35% efficiency gain

• Trust & Safety: 97% compliance maintained

• Process Optimization: 30% workload reduction

• Crisis Management: 25% faster response

• Executive Collaboration: +30% Americas alignment

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