Scrum Master - Agile Practitioner (CSM, SAFe)

BABITA NAGPAL

+91-730******* **************@*****.***

Noida, Uttar Pradesh, India

SCRUM MASTER CSM CERTIFIED SAFe PRACTITIONER

Agile-focused Scrum Master with 3.5+ years of experience driving delivery for enterprise IT, SaaS, and digital platform programs. Proven ability to lead cross-functional teams, facilitate Agile transformation, improve sprint predictability, and deliver high-impact projects using Scrum, Kanban, and SAFe practices. Strong expertise in stakeholder management, PI planning support, Agile metrics, and continuous improvement.

PROFESSIONAL SUMMARY

● 3.5+ years of experience working as a Scrum Master / Agile Practitioner in enterprise IT environments

● Delivered and supported 6+ Agile projects across SaaS, digital platforms, and enterprise transformation initiatives

● Facilitated Scrum ceremonies for 2–3 cross-functional teams (8–12 members each)

● Improved sprint predictability by 30% through Agile coaching and process optimization

● Strong exposure to SAFe framework, PI Planning, release coordination, and Agile governance

● Expert in Jira dashboards, Agile reporting, and stakeholder communication

● Practicing servant leadership to remove impediments and improve team productivity

● Skilled in Agile maturity improvement, backlog prioritization, and delivery predictability DOMAIN EXPOSURE

● Enterprise IT Services

● SaaS Platforms

● Digital Transformation Programs

● IT Operations & Service Management

● Cloud & DevOps-driven delivery environments

PROFESSIONAL EXPERIENCE

HCL Technologies, Noida

Scrum Master / Analyst

Sep 2022 – Present

● Leading Agile delivery execution for enterprise and SaaS-based programs

● Supporting 2–3 Scrum teams delivering multiple parallel initiatives

● Facilitating all Scrum ceremonies:

Sprint Planning

Daily Standups

Sprint Reviews

Retrospectives

Backlog Refinement

● Driving Agile best practices and ensuring adherence to Scrum framework

● Collaborating closely with Product Owners for backlog prioritization and release planning

● Supporting PI Planning activities in SAFe-based delivery environment

● Tracking and presenting Agile metrics:

Velocity

Burn-down charts

Sprint predictability

Defect leakage

Delivery health

● Removing team impediments and managing cross-team dependencies

● Improving sprint predictability by 30% via continuous improvement initiatives

● Strengthening stakeholder communication through governance reviews and executive reporting

● Creating and managing Jira Scrum/Kanban boards, dashboards, and automated reports

● Supporting release coordination and ensuring alignment with business delivery timelines

● Leading incident, change, and problem management coordination for critical delivery support

● Handling high-priority production incidents (P1/P2) with cross-functional teams

● Coaching new team members on Agile practices, ServiceNow workflows, and delivery processes

● Contributing to Agile maturity improvement and team productivity enhancement Key Achievements:

● Supported delivery of 6+ projects across enterprise IT and digital platforms

● Increased team efficiency and visibility using structured Agile reporting frameworks

● Enabled consistent on-time sprint delivery through proactive impediment resolution

● Strengthened collaboration between development, QA, and business stakeholders AGILE & TECHNICAL SKILLS

Agile & Delivery Expertise:

Scrum Kanban SAFe Agile Coaching Servant Leadership PI Planning Support Release Planning Backlog Grooming Continuous Improvement Agile Governance Risk & Dependency Management

Tools:

Jira Confluence Azure DevOps MS Project SharePoint Smartsheet AI & Next-Gen Tools:

ChatGPT Google Gemini GitHub Copilot Atlassian Intelligence AI-driven Sprint Planning Predictive Analytics in Project Management

Backend Technologies:

.NET MVC C# Web API VB.Net Java Spring

Frontend:

Angular HTML5 JavaScript jQuery

Cloud & DevOps:

AWS CI/CD (Jenkins, Kubernetes) Git Bitbucket Databases:

SQL Server MySQL

Agile Reporting:

Velocity Tracking Burn-down Charts Cumulative Flow Diagrams Sprint Health Metrics Delivery Predictability

CERTIFICATIONS

● Certified ScrumMaster (CSM)

● ITIL v4 Foundation

● ITSM Certification

● AWS Certified Cloud Practitioner

AWARDS & RECOGNITION

● 3 Employee of the Year / Top Performer

EDUCATION

Master of Computer Applications (MCA)

IGNOU University

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