Night-Shift Remote Customer Support Professional
Resume:
Tiffany F. McCloud
Chester, Pa 19013
***********@*****.***
Profile
Optimistic, compassionate, very dependable Medical Assistant with several years of Allied health
experience in Home Health Care/PCA, along with several years of warehouse experience seeking a position which would allow for continued growth and utilize my skills within various Health Care/PCA environments.
Education
Penn Wood High School Lansdowne, PA
High School Diploma 2003-2006
Harris School of Business Upper Darby, PA
Medical Assistant Program 2/2015 – 10/2015
Administrative Skills
Strong interpersonal skills
Medical terminology
Patient registration/scheduling appointments
Front desk/ bookkeeping
Medical coding and billing
Clinical Skills
Vital signs
Injections/Pharmacology
Phlebotomy
ECG’s
CPR/Basic emergency skills
Operate various medical equipment
Sterilization/autoclaving
Work History
Steppingstones Group
PCA
February 2024- Present
Assist with my student on a 1.1 basis with classwork and some activities.
Encourage and observe my student's performance with other peers
Motivate my student to stay focused and to never give up.
Keep my student focused on self respect and boundaries to himself as well as the respect and boundaries for others.
Fill out point sheets to keep track of my student's performance in all areas of the the day.
Help the student with different ways to handle his anger and frustrations in many ways that they will see a change.
Assist with other students if need be in the classroom if they're struggling.
Verano
Distribution Specialist
October 2022- February 2024
Fill and pack-out orders for patients in the Medical Majauana industry.
Verify product to ensure all product is available and in stock to fill upcoming orders.
Print out the appropriate paper work for each order.
Prep for the week on the distribution manifest to stay ahead.
Update finalized orders that's been packed out with "x" on manifest.
Clean up and sanitize area after every work day.
Remain a organized work station at all times.
Report any discrepancies with the product immediately.
Float to other departments as needed.
Kind Hearts Home Care
Home Health Aide November 2020- May 2023
Change dressings and check patients’ pulse, temperature, and respiration as needed.
Ensure medication schedule following by all clients on caseload.
Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with supervisor or case manager.
Provide advocacy and support for all clients in home and various other settings.
Ensure all transportation and appointments are set and made in ample enough time for client visit.
Divine Home Care Philadelphia, PA
Home Health Aide September 2019- July 2022
Schedule and accompany clients to all medical appointments.
On-call 24/7 for additional or emergency support.
Participate in crisis training and follow all procedures, to include immediate documentation post crisis.
Arranging all outing activities for social interaction.
Ensure all transportation and appointments are set and made in ample enough time for clients to visit.
Choices Party Linen Prospect Park, Pa
Hanger Lead March 2017-December 2019
Prepped and supervised presses and ensured optimal operation.
Verified client addresses and ensured all shipping procedures followed.
Led linen laundry department to ensure outgoing products met company standards.
Review daily invoices and manage inventory of clean and soiled merchandise.
Order Picker Forklift and a Pallet Jack forklift was used to retrieve product to fill orders.
Restocked my station for the next day
References available upon request.
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