Multifaceted Care & Admin Professional with Compliance
Resume:
K I S H A N E
T A Y L O R
M U L I T
P U R P O S E R E P
***********@*****.***
Orlando, FL
P ROFILE
E X P E R I E NCES
Medical Office
Assistant Certificate —
Stratford Career
Institute (2022)
High School Diploma —
Clarkstown South High
School (2011)
Available upon request.
E D U C A T I ON
L A NGUAGES
S K I L L S
Patient & Resident Care • Customer
Service Excellence • Administrative
Support • Claims Processing • HIPAA
Compliance • CRM & EMR Systems •
Documentation Accuracy • Conflict
Resolution • Scheduling • Team
Leadership • Problem Solving •
Adaptability • Microsoft Office Suite
R E F E R E NCES
Horizon Home Care — Patient Care Assistant Aug 2022 – Jul 2025 Provided compassionate in-home support, assisted with mobility and medication, and maintained detailed health documentation while ensuring comfort and s One Advantage LLC — Debt Collector May 2023 – Aug 2023 Negotiated payment arrangements and maintained compliance while achieving high customer-satisfaction scores. NuVision Auto Glass — Claims Adjuster Nov 2022 – Apr 2023 Processed and verified insurance claims, coordinated service scheduling, and ensured accuracy in billing and data entry. TTEC — Customer Service Representative Sep 2021 – Feb 2023 Managed inbound calls, resolved billing and account inquiries, and achieved performance metrics through professionalism and empathy. TelAffects — Customer Service Representative (Contract) Jun 2022 – Aug 2022 Supported Duke Energy customers, handling requests and updates with accuracy and confidentiality. Inspired Living — Patient Care Technician Mar 2021 – Aug 2022 Assisted residents with daily living, monitored vitals, and documented care following HIPAA and facility standards. FedEx Ground — Package Handler Aug 2019 – Oct 2020 Sorted and prepared shipments for delivery under strict time and safety requirements. YMCA — Youth Program Assistant Dec 2017 – Jun 2019 Supervised youth activities and maintained a supportive, engaging environment promoting safety and growth. CROSSMARK — Sales Representative Nov 2014 – Feb 2019 Executed marketing campaigns, improved product visibility, and exceeded sales objectives. Walgreens — Sales Associate May 2012 – Mar 2015
Delivered friendly service, processed transactions, and maintained store organization. People to People — Administrative Office Assistant Oct 2008 – Nov 2010 Handled data entry, filing, scheduling, and client communications in a professional office setting. West Street Daycare — Daycare Provider Sep 2009 – Jun 2012 Created safe, educational activities fostering creativity and early development. English proficient
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