Member Services & Client Support Specialist
Resume:
MATTHEW SEAN BELL
Member Services Specialist Customer Support & Account Management
CONTACT
Matthew Sean Bell
***********@*****.***
Jackson, NJ, 08527
PROFESSIONAL SUMMARY
Dedicated customer service professional with 5 years of experience in inbound/outbound calls, account management, and client relations across diverse industries. Skilled at handling high-volume communications, resolving account issues, processing applications, and ensuring member satisfaction. Adept at balancing service and sales goals by identifying customer needs and recommending appropriate solutions. Proficient in Microsoft Office Suite, CRM platforms, and digital communication tools.
CORE COMPETENCIES
Inbound & Outbound Call Handling
New Account Applications & Member Onboarding
Collections & Payment Processing
Efficient Multi-tasker
Account Updates, Transfers & Research
Dispute Resolution & Escalation Handling
Sales Support & Product Recommendations
Data Entry & CRM Systems (HubSpot, Worksuite, Outlook, Excel)
Compliance & Authentication Procedures
Microsoft Suite & Digital Communication Tools
EXPERIENCE
Member Service Specialist
Liquid Capital 2019-2024
Handled high-volume inbound and outbound calls with clients regarding past-due accounts, payment arrangements, and loan inquiries.
Assisted members with loan applications, disbursement scheduling, and document collection to ensure timely funding.
Processed member transactions, including account updates, transfers, withdrawals, and payment postings.
Performed account research and followed up on outstanding balances, successfully resolving disputes and reducing delinquencies. Claims recovery.
Followed strict authentication procedures to verify customer identity and maintain compliance with financial regulations.
Conducted proactive outreach to educate clients on available services, promotions, and financing solutions.
Met or exceeded performance metrics in call handling, collections recovery, and customer satisfaction.
Maintained accurate records in CRM systems and provided detailed reporting to leadership.
EDUCATION
Rutgers University
2015-2019
Bachelor’s Degree in Liberal Arts
Dean’s List (Multiple Semesters)
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