Remote Medicaid Member Support Customer Service Representative

Jasmine Rice

***************@*****.*** 773-***-**** Chicago, IL

SUMMARY

Seeking Remote Call Center Customer Service Representative - Medicaid Member Support role with 10 years of experience. Proven expertise in call center operations, Medicaid eligibility, and problem solving. Strong skills in documentation, customer service, and phone etiquette, ensuring efficient and effective member support. WORK EXPERIENCE

Dollar General Chicago, IL

Cashier Mar 2023 - Present

• Process payments efficiently and accurately using the point of sale system, ensuring prompt service and customer satisfaction.

• Maintain cleanliness and organization of checkout areas to enhance store appeal.

• Assist customers by answering inquiries and providing information via phone calls. Covid Clinic Chicago, IL

Customer Service Representative May 2020 - Jun 2023

• Conducted COVID testing and communicated results to patients, ensuring accurate and timely delivery of critical health information.

• Managed and redirected incoming calls for COVID testing inquiries, contributing to efficient patient service and streamlined operations.

GameStop Chicago, IL

Sales Associate Sep 2017 - Apr 2019

• Processed customer transactions, including issuing receipts, refunds, and credits, while managing various payment methods such as cash, checks, and credit cards.

• Organized and tagged merchandise with accurate pricing to ensure smooth operations and customer convenience.

• Assisted in setting up advertising displays and strategically arranged products to enhance visibility and drive sales. Hampton by Hilton DeKalb, IL

Night Audit Manager/Front Desk Clerk Jun 2016 - Jun 2017

• Managed front desk operations, including computing bills, collecting payments, and performing bookkeeping activities, ensuring accurate financial transactions and guest satisfaction during checkout.

• Trained and supervised 2 employees, resulting in improved productivity and adherence to operational policies and procedures.

Walmart DeKalb, IL

Deli Associate Oct 2013 - Jun 2017

• Prepared and sliced meats and cheeses to customer specifications using knives and hand cutters.

• Transported and organized bakery supplies and products within the production area using various manual handling equipment.

• Maintained cleanliness of equipment and work area by employing appropriate cleaning tools and methods. EDUCATION

Tukiendorf Training Institute

PCT, Nursing

Chicago, IL

2018

CERTIFICATIONS

CPR

Certified Nursing Assistant (CNA)

Phelbotomy Technician December 2017 to December 2019 State Tested Nursing Assistant

SKILLS

Home Health • Hha • Certified Nursing Assistant • Night Audit • Vital Signs • Management • Laundry • Patient Care

• Meal Preparation • Experience Administering Injections • Medication Administration • Guest Services • Medical Records • Medical Office Experience • Warehouse Experience • Computer Literacy • Customer Service • Front Desk

• Retail Sales • Cash Register • Cash Handling • Bookkeeping • Hospital Experience • Vital Signs • Phlebotomy • Caregiving • Venipuncture • Microsoft Office • Microsoft Excel • Organizational Skills • Medical Office Experience • English • Phone Etiquette • Medical Receptionist

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