IT Support & Customer Service Specialist

Ashley White-Burch

***** ****** **, *** *** • Raleigh, NC 27614

Phone: 919-***-**** • E-mail *****.****.**@*****.***

Objective: To secure a position in IT where extensive business experience, and management strengths would be maximized for favorable results.

.

Highlights of Skills: Microsoft Office 1997 - 2007 ● Microsoft Outlook 2007 ● Windows 95/98, NT, ME, 2000, XP ● Internet Support ● Internet Explorer 6.0-7 ● Ten Key ● Macintosh 7.0-X ● Wireless Technologies ● IBM ThinkPad ● End – User Support

Employment:

VDart (Contract WFH) 2021 - Present

Customer Service & Fraud Dept

Processes and perform general unemployment claim and management tasks.

Inbound contacts from unemployment applicants via phone or chat platform, answer general questions regarding the programs

Basic Computer Skills such as copying and pasting, navigating websites and applications

Interviews claimants, employers, and other interested parties via telephone, mail, fax, and electronic methods to determine eligibility for unemployment and resolve unemployment claims issues

Ability to research and review an account and compile factual data in order to arrive at an informed determination

Compiles pertinent facts related to potential unemployment insurance fraud, sets up claim’s cases for the audit and investigation unit

Refers claimants, employers, and the public to other work units and other state agencies, as appropriate

Ability to investigate and analyze data to determine facts and draw reasonable conclusions

Ability to write will and concisely to express thoughts clearly, and to develop ideas in a logical sequence

Ability to carry out detailed simple written and oral instructions and take control of and resolve claimant issues utilizing active listening skills

Walmart 2012 - 2018

Customer Service

Cashier

Stock

Overnight Produce

Unload Trucks,

Stock Shelves, Clean & Restock produce section

Assist Customer

Answer inbound calls for customers

Rescue Community Alternatives 2011

Customer Service

Overnight Care Giver

Assist Disable Consumers at night

Assist with Medication

Assist residents with getting dressed

ACS (Sprint ) 2009 – 2013

Technical Support

Answer inbound & outbound calls for customers.

Give information about account information.

Repair Cellular Devices

Resolve any issues for customers.

Follow-up with customers and store accounts

Special projects as assigned.

Processing daily, weekly, and monthly reports as assigned

Contact this candidate