Customer Service Specialist with Strong Communication

Jay'Reeona Collins

*********@*****.*** 559-***-**** Hanford, CA

https://www.linkedin.com/in/jayreeona-collins

SUMMARY

Dedicated professional seeking Customer Service Rep role with 4 years of experience in customer-facing and team-oriented positions. Proven ability to deliver fast, accurate service and resolve conflicts, honed as Crew Trainer at McDonald's and Twitch Stream Moderator. Strong skills in communication, problem-solving, and empathy, ensuring positive customer interactions and satisfaction.

WORK EXPERIENCE

Garbalicious

Volunteer Twitch Stream Moderator Jul 2024 - Present

• Moderate live chats to ensure a safe and respectful community environment during streams.

• Enforce platform guidelines and resolve viewer conflicts effectively in real time.

• Assist with stream engagement through the use of moderation tools and scheduled interactions. McDonald's

Crew Trainer Jul 2022 - Nov 2023

• Instructed new team members on comprehensive food safety protocols, customer service standards, and daily operational procedures.

• Provided swift and precise service in a high-demand setting, ensuring customer satisfaction and repeat business.

• Upheld cleanliness and operational efficiency in both kitchen and front-end areas, contributing to a smooth workflow.

Amazon

Warehouse Associate Oct 2020 - May 2021

• Executed picking, packing, and labeling of items for shipment with handheld scanners, consistently meeting strict daily quotas while maintaining accuracy and speed.

• Maintained a clean and organized workspace, contributing to enhanced safety and productivity. United States Census Bureau

Census Enumerator May 2020 - Oct 2020

• Collected and managed household data utilizing digital platforms while adhering to strict confidentiality protocols, ensuring accuracy and compliance with federal quality standards.

• Engaged effectively with residents from diverse backgrounds to gather accurate information, consistently meeting project deadlines.

EDUCATION

Kings Valley Academy II

Diploma, General Education

Jun 2019

SKILLS

Customer Service • Communication • Problem-Solving • Adaptability • Team Leadership • Organization • Multitasking • Time Management • Empathy • Attention to Detail

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