Customer Service & Administrative Specialist with 15+ Years
Resume:
Jennifer MacIntyre
Administrative Assistant
Profile
Detail-oriented Administrative Assistant and Customer Care specialist with 15+ years across state government, durable medical equipment, and insurance. Proven ability to manage high-volume inquiries, resolve escalations, and maintain meticulous records while coordinating mail room, procurement, and cashiering functions. Collaborates effectively with cross-functional teams to streamline workflows, support new-hire on-boarding, and elevate the customer experience. Known for calm, solutions-focused communication and dependable follow-through. Eager to contribute in a customer service or administrative support role.
Employment History
Administrative Assistant I at New York State Department of Tax and Finance, Buffalo, NY
Feb 2025
• Perform clerical related tasks such as coping and filing various documents, distributing materials, maintaining electronic and hard copy filing systems, and answering and routing telephone calls to appropriate staff
• Mail room duties including collecting and sending outgoing mail; sorting and distributing incoming mail and receiving deliveries
• Procurement and inventory of office supplies
• Process and/or cashier incoming checks
• Report building issues to property manager and escort vendors that arrive in the office to make repairs
• Assist with new employee on-boarding including the completion of online and hard copy forms
• Operate office equipment such as printers, photocopiers, scanners by ensuring that paper trays are filled, and toner cartridges are changed as needed. Ensure that all printers and copiers have an adequate inventory of copy paper and toner Customer Service at Buffalo Wheelchair, Cheektowaga Nov 2012 — Aug 2024
• Handled high-volume of customer inquiries in a professional and timely manner.
• Ensured customer loyalty and satisfaction through excellent customer service
• Maintained detailed records of customer interactions and transactions
• Created and maintained customer service reports that provided insights into customer service performance and customer feedback Details
Buffalo
United States
**********@*****.***
Skills
Communication Skills
Ability to Work Under
Pressure
Ability to Multitask
Fast Learner
Ability to Work in a Team
Customer Service Skills
Creative Problem Solving
• Organized and managed customer data, ensuring accuracy and completeness of records
• Acted as an escalation point for complex customer inquiries and complaints
Licensed Insurance Broker at Eastern General Insurance, Buffalo Jun 2004 — Aug 2012
• Created a customer relationship management (CRM) system that automated data entry and streamlined the sales process
• Developed and maintained relationships with business partners to identify new opportunities and increase sales
• Educated clients on various insurance policies and coverage levels, helping them make informed decisions
• Assisted clients with filing claims and resolving disputes with insurance companies, resulting in a swift resolution
• Educated clients on insurance policies and coverage options, resulting in an increase of policy renewals
Education
Associate's degree in medical coding, Bryant & Stratton College, Buffalo, NY
Aug 2010 — Aug 2012
Graduated on the Dean's List
General Studies, South Park High School, Buffalo, NY Sept 1988 — Jun 1992
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