Customer Support Specialist with 2+ Years Experience

Name: Oso Ifeoluwa

Email: ***********@*****.***

Professional Summary

Empathetic and high-energy Customer Support Representative with 2years of experience in high-volume call center environments. Proven track record of maintaining a 90% customer satisfaction (CSAT) rating while managing 30-50 calls per day. Expert at de-escalating tense situations with a calm "phone voice" and solving complex issues with speed and accuracy.