Medical Billing & Coding Specialist 10+ Years Experience

KATRINA MILLAGE

Palmdale, CA 818-***-**** **************@*****.***

PROFESSIONAL SUMMARY

High-energy, dedicated Medical Billing & Coding Professional and 2025 certificate recipient with 10+ years of excellence in customer service and regulated reporting. Expert in de-escalation and serving diverse populations with empathy. Proven ability to maintain a "zero-error" mindset in high-pressure environments, ensuring 100% accuracy in technical documentation and federal safety compliance. TECHNICAL SKILLS

• Medical Billing: ICD-10-CM, CPT, & HCPCS Level II Coding; Revenue Cycle Management; Medical Terminology; Anatomy & Physiology; Claims Processing & Reimbursement.

• Systems & Software: Electronic Health Records (EHR); Microsoft Office Suite; Financial Reconciliation Software; Trapeze Operating Systems.

• Compliance: HIPAA/Regulatory Compliance; 95%+ Accuracy in Federal Reporting; Patient Advocacy; Crisis De-escalation; Technical Instruction.

EDUCATION & CERTIFICATIONS

Medical Billing and Coding Specialist Certificate Antelope Valley Adult Education Oct 2025

• 144 hours of intensive clinical and administrative training. Certifications: * AHA First Aid/CPR/AED (Pediatric & Adult)

• Commercial Driver’s License (CDL) 1995 - Present High School Diploma / GED Dec 1999

PROFESSIONAL EXPERIENCE

Home-Care Provider In-Home Supportive Services 2010 – Present

• Provide essential care and support for individuals who face physical challenges, assisting with daily life skills and maintaining patient dignity.

Owner / Operations Chic Essentials / KM Fashion Bling 2021 – Present

• Manage all business operations, including inventory procurement and financial reconciliation.

• Maintain precise records for retail billing, tax documentation, and customer accounts. Motor Coach Operator & Trainer Santa Monica, CA 2015 – 2022

• Managed federal safety compliance and DMV certification for large trainee groups.

• Ensured 100% accuracy in technical documentation to meet strict government regulations. Customer Service Representative Transit/Rideshare Division 2017 – 2021

• Administered bus pass programs by reviewing applications for eligibility and performing high-speed, accurate data entry into municipal databases.

• Facilitated high-volume communications, managing a multi-line phone system to resolve inquiries and route calls.

• Managed departmental documentation and office equipment to maintain organized records. Coach Operator OCTA 2001 – 2011

• Managed fixed routes, daily trip logs, and operational data with high attention to detail. LEADERSHIP & VOLUNTEER WORK

Representative and Chairman Early Childhood Education 2022 – 2024

• Attended team meetings to discuss cases, share insights, and collaborate on strategies for supporting families effectively.

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