IT Support Technician / Network Engineer Resume
Resume:
Subject: Application for IT Support / Engineering Role -
Bhavesh Ramsumair
Dear Hiring Manager,
I am writing to express my enthusiastic interest in IT support and engineering positions within your esteemed organization. With over a decade of comprehensive experience in field support, remote support, and systems engineering, I am confident that my skills align perfectly with the demands of a challenging technical role. Throughout my career, I have developed strong, hands-on expertise in key areas of IT infrastructure, including hardware installation (modems, routers, firewalls, POS units), network configuration, and general IT maintenance. My background includes administering network infrastructure for hundreds of clients, managing full-cycle hardware deployments, and providing L1-L3 support for a high volume of users. Furthermore, my experience extends to the installation and maintenance of CCTV and DVR systems, making me well- equipped to handle all technical and security aspects of your infrastructure. I am a dedicated and adaptable professional, passionate about ensuring system reliability and providing excellent technical support. My proactive mindset and systematic approach to troubleshooting have enabled me to maintain high uptime rates and resolve complex issues efficiently. I am eager to bring my extensive skill set, strong work ethic, and hands-on experience to a forward-thinking company and contribute to the success of your IT team. Thank you for considering my application. I have attached my comprehensive CV for your review and welcome the opportunity to discuss how my experience and dedication can benefit your organization.
Sincerely,
Bhavesh Ramsumair
************@*****.***
Bhavesh Ramsumair
IT Support Technician / Network Engineer
Email: ************@*****.*** Phone: 064******* Address: 166 South Rd, De Deur, 1875, South Africa
Professional Profile
A methodical and results-driven IT professional with over a decade of experience in engineering robust support solutions, specializing in hardware deployment, network infrastructure, and on-site technical maintenance. I take pride in leveraging proactive monitoring and a systematic approach to troubleshooting to drive system stability, evidenced by maintaining 98-99.8% uptime across diverse client environments. From leading deployment projects to resolving complex L3 escalations, my goal is to translate deep technical skills into tangible, reliable outcomes. I am eager to bring this hands-on experience and passion for proactive engineering to a challenging new role. Technical Proficiencies
Operating Systems: Windows Server 2008-2022, Windows XP/7/10/11 Networking: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, Firewall Configuration Hardware: Routers (Mikrotik, Meraki, Cisco), Firewalls (SonicWall, NSC), Switches (Netgear, HP), Desktops, Laptops, Peripherals, POS Systems
Cloud Technologies: Azure Active Directory, Office 365 Administration Support Tools: AnyDesk, TeamViewer, RDP, Freshdesk, Zendesk, Halo, Autotask Certifications
MCSA, MCSE, Cisco CCNA, CompTIA (A+, N+, S+), Ethical Hacking, Linux Professional Experience
Remote Support Engineer
First Technology - Remote
August 2022 – August 2024
Systematically resolves an average of 25+ L1-L3 tickets daily for a portfolio of 250 client networks.
Engineers 99.8% uptime for critical client servers by deploying proactive monitoring and identification scripts.
Orchestrates Azure Active Directory and Office 365 administration for robust security and high availability.
Field Support Engineer
Purple Blue - Johannesburg, South Africa
August 2021 – July 2022
Directed a full-cycle desktop and laptop deployment project, successfully reimaging and configuring over 100 devices.
Governed network infrastructure for over 200 clients by administering Mikrotik, Meraki, Cisco routers and SonicWall firewalls.
Functioned as Team Lead for a critical mail migration and backup project, guaranteeing zero data loss.
Field Support Technician
EOH - Johannesburg, South Africa
March 2014 – July 2021
Delivered comprehensive L1/L2 on-site technical support for a 1000+ user base, managing hardware, software, and network issues.
Maintained a 98% system uptime rate through diligent on-site troubleshooting and preventative maintenance.
Gained extensive experience in hardware setup, including POS systems, PCs, and network cabling for new site deployments.
Education & Early Career
Systems Engineering Diploma (NQF Level 7 Equivalent) Commerce and Computer College of South Africa 2009 – 2010 IT Intern
KZN Treasury - Durban, South Africa April 2011 – April 2012 Provided foundational Level 1 desktop support, troubleshooting hardware and software issues. Assisted senior administrators with Active Directory management and routine server maintenance.
Played a key role in a hardware refresh project, assisting with imaging and deployment of new systems.
References
Sachin Devdath
Freddy Nagel
Zachary Murray
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