Social Work & Administration Professional Resume

DORIS MUGISHA

Kigali, Rwanda

+250*********

*************@*****.***

PROFESSIONAL SUMMARY

Social Work & Administration professional with experience supporting child-focused programs, conducting research, supervising field operations, and managing community outreach. Skilled in coordination, advocacy, data management, and administrative support. Strong multilingual communicator with a passion for empowering vulnerable populations and strengthening community services.

CORE SKILLS

• Social Work & Case Management

• Child Protection & Advocacy

• Research, Monitoring & Evaluation

• Field Work Supervision

• Program Coordination & Administrative Support

• Data Management

• Troubleshooting & Problem Solving

• Report Writing & Communication

PROFESSIONAL EXPERIENCE

Judge Tours 2022 – Present

Tour Guide

• Guide tourists throughout Kigali and surrounding regions; provide cultural insights and ensure exceptional hospitality experiences.

• Delivered engaging historical, cultural, and community-based storytelling to enhance guest understanding of Rwanda’s heritage.

• Coordinated transportation, itinerary planning, and guest safety protocols to ensure smooth and enjoyable tour experiences.

Mother & Child Development Centre (MCDC) 2024 – 2025 Research Analyst & Field Supervisor

• Conduct monitoring and evaluation for maternal and child development programs.

• Supervise field activities to ensure accurate data collection and program implementation.

• Manage filing, data entry, administrative tasks, and advocacy-related communication. CCN & Mpore Children – Kigali 2018 – 2023

Program & Administrative Support

• Supported programs improving the lives of children and individuals with disabilities through education, advocacy, and family support grants.

• Provided administrative support including data entry, meeting minutes, scheduling, record management, and translation.

• Resolved program challenges, ensure smooth committee operations, and assist families and stakeholders.

Global Youth Connect (GYC)

Program & Communications-Kigali 2018

• Researched and shared program information with youth groups and partner organizations.

• Managed social media outreach across Twitter, Facebook, Instagram, and Snapchat.

• Assisted with newsletters and youth engagement campaigns. Charité Travels – Kisumu, Kenya 2016 – 2017

Tour Guide

• Led tours

• Supported travel logistics

• Guest engagement, and customer service.

Imbuto Village – Kigali 2016 – 2019

Volunteer: Youth Empowerment Program

• Assisted Chief Twagirumukiza in teaching human rights

• Youth empowerment session

Private English Tutor – Kigali & Burundi 2014 – 2015 English Teacher

• English lessons to Francophone clients, including professionals from Burundi and D.R. Congo.

EDUCATION

Bachelor of Social Work & Administration

Mount Kenya University Rwanda Present

LANGUAGES

• English – Fluent

• French – Fluent

• Kinyarwanda – Expert

• Kiswahili – Expert

CERTIFICATIONS

• Social Work CPD Certificate – 2018

• Human Rights & Peace Education Program – GYC

• Certificate of Human Rights Training – 2019

• EC Draft Certificate – EU Proposal Writing

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