Remote Collections & Customer Service Professional
Resume:
Bennett Cohen
Henderson, Nv ***74
***********@*****.***
Remote Collections & Customer Service Professional
Henderson, NV 702-***-**** ***********@*****.***
Authorized to work in the U.S. Remote-ready
Professional Summary
Experienced collections and customer service professional with a strong phone presence, extensive FDCPA compliance knowledge, and a proven ability to resolve delinquent accounts while maintaining professionalism and customer trust. Background includes commercial and retail collections, negotiation, and high-volume client communication. Well-suited for remote, call-driven environments.
Core Skills
Commercial & Retail Collections • Customer Service • FDCPA Compliance • Payment Negotiation • Skip Tracing • Account Research • CRM Systems • High-Volume Calls • Conflict Resolution • Remote Work Discipline
Professional Experience
Commercial Collections Manager / Senior Collector
National Collection Agency & Law Office – Southern California 1986–1993
- Managed commercial and retail delinquent accounts, including major credit card portfolios
- Met or exceeded recovery goals through effective negotiation and direct phone strategies
- Specialized in skip tracing, asset investigation, and judgment enforcement
- Negotiated settlements, payment plans, and immediate pay-by-phone resolutions
- Maintained accurate documentation in compliance with FDCPA regulations
- Trained and coached new collectors on compliance and call techniques
Licensed Realtor (Retired)
Life Realty District – Henderson, NV 2010–Present (Retired)
- High-volume client communication via phone, email, and text
- Negotiated contracts and resolved financial disputes professionally
- Utilized CRM systems for documentation, follow-up, and compliance
- Consistently recognized for strong communication and customer service
Education
Queens College – New York, NY
Coursework in English Composition & Grammar
Licenses & Certifications
Nevada Real Estate License (Inactive/Retired)
FDCPA-Compliant Collections Training – American Creditors Bureau
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