Remote Inbound Customer Service Professional
Resume:
Sherri Lynn
Cohen
Selden, NY *****
W: ******@*****.***
Skills
• Certified in CPR
• Certified First Aide
• Billing
• Customer Service
• Supply Management
• Operations Management
Type A self-starter with
great interpersonal skills.
•
Talented communicator who
knows how to get what she
wants on the phone. The
words you choose and use do
matter.
•
Detail-oriented business
manager/bookkeeper with
restaurant management
experience.
•
Superior IT skills include
but are not limited to Word,
Excel, and certain
proprietary collections and
accounting software.
•
Professional Summary
Compassionate Visiting Care Aide skillful in daily living assistance and companionship. Improves patient quality of life and well-being by going above basic care to offer support. Trained in personal safety and medication procedures.
Experience
CareLinx Nassau, NY
May 2022 - Current
Visiting Care Aide
• Empowered residents to complete tasks within individual capacity.
• Assisted patients by providing dignified personal care.
• Checked on residents multiple times throughout shift. Highly recommended at Various facilities and residents throughout Suffolk and Nassau County.
•
• Performed personal care tasks such as bathing, grooming, and dressing. Coordinated daily with mobility and transfers, including using assistive devices as needed.
•
• Prepared meal plans and preparation, including special dietary needs.
• Performed mandatory housekeeping tasks.
• Maintained accurate and up-to-date medical records. Implemented care plans and instructions provided by healthcare professionals.
•
CDPAP / CDPAS Various Residences throughout Suffolk and Nassau County January 2012 - Current
Personal Care Aide
• Established positive routines to support mental wellbeing.
• Kept client and family members informed about care plans.
• Performed basic housekeeping tasks for safe living environment.
• Recorded completed activities to support medical administration. Corner Stone Garage Ronkonkoma, NY
June 2005 - January 2014
Customer Service/A/P-A/R
Maintained records of all transactions, including entry summaries and commercial invoices.
•
Liaised with customers, assisted with production reports, invoicing, data entry, and follow-up appointments.
•
North Fork Bank Melville, NY
May 2003 - April 2005
Collections Agent/Customer Service
• Input data and verified information to process electronic payments. Managed delinquent accounts and communicated with debtors to negotiate repayment plans.
•
Suffolk County National Bank Riverhead, NY
October 2000 - April 2003
Customer Service Agent/Collections Representative
Verified account information and personal data to maintain security and confidentiality.
•
Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
•
Education
Suffolk Community College, NY
Newfield High School, NY
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