Remote Inbound Customer Relations Support Specialist

MAGGIE COOK

801-***-**** ǁ ****.***@*******.*** ǁ Riverton, UT

INTRODUCTION:

Customer-focused professional experienced in providing exceptional service, resolving inquiries, and cultivating strong client relationships. WORK EXPERIENCE:

Customer Care Associate, Select Portfolio Servicing, SLC, UT 02/2026 - Present

• Resolving complex inquiries

• Handling delinquency collections

• Educating borrowers on loan options

Concurrent Enrollment Clerk, Salt Lake Comm. College, SLC, UT 03/2021 - 2025

● Assist instructors with concurrent Enrollment applications

● Prepare reports and maintain database for instructors

● Provide customer service to instructors, liaisons, staff/faculty, students Bursar Department Clerk, Salt Lake Comm. College, SLC, UT 03/2021 - 2024

● Processing tuition payments

● Provide students and staff account support

● Direct students on financial aid matters

Utah Unemployment, Department of Workforce Services - SLC, UT 01/2020 – 2021

● Managed up to 150 calls, and 300 daily chats related to unemployment eligibility

● Adhered to regulatory guidance

● Scheduled adjudication interviews as necessary

Business Owner, Soli Deo Cakes, Washington, UT 01/2014 – 2020

● Worked with customers to design custom cakes

● Managed orders, payments, and product ordering

● Oversaw daily business activities, budget and inventory, billing, marketing strategies, etc.

Interpreter, Intermountain Healthcare, St. George, UT 02/2011 – 2013

● Provided medical interpretive services in Spanish for patients/staff

● Provided detail-oriented interpretation to facilitate effective patient care

● Tasked with delivering difficult information to patients and their loved ones Customer Service Manager, Summit Athletic Club, St. George, UT 04/2000-2003

• Managed client membership for over 3,000 members

• Performed Human Resource procedures for new hires

• Created and maintained employees’ work schedules

• Performed payroll procedures for customer service employees Paralegal-Trainee, Gallian Westfall Wilcox, St. George, UT 05/1989-1991

• Performed interview intake for new clients

• Prepared legal pleadings

• Researched case law

• File legal documents with local courts

Administrative Specialist, US Army Reserve 63rd ARCOM, CA 01/1985-1989

• Performed clerical duties for the Provost Marshall

• Assisted with the preparation and logistics for various conferences Administrative Secretary, Aerospace Corp, Inglewood, CA 01/1983-1985

• Assisted the Physics Department with clerical duties

• Composing correspondence

• Made travel arrangements and expense accounts

• Held “Secret Clearance” level to manage

• Maintained Secret-Level Security Clerance

Executive Secretary, Todd Pacific Shipyards, San Pedro, CA 03/1979-1983

• Assisted Engineering Department with clerical duties

• Composing correspondence

• Made travel arrangements and expense accounts

• Maintained calendar for the heads of the Engineering Department. EDUCATION:

High School Diploma with Honors, Bushwick HS New York, NY Salt Lake Community College – Legal Secretarial Certification – currently undergoing Cosmetology License

Coding Classes with Utah Tech-Moms

SKILLS:

• MS Office Suite • Purchasing/Inventory Management

• Bi-Lingual (Spanish) • Project Management Skill Set

• Excellent Attention to Detail • Customer Service Management

• Type 70 WPM • Team Leadership

• Excellent Communication

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