Operations Leader with Proven Team Performance
Resume:
AMANDA SLOWINSKI
Leon, WV *****
*************@*****.***
Professional Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance. Authorized to work in the US for any employer
Work Experience
Manager
Dollar General-Buffalo, WV
June 2020 to March 2022
· Opened and closed store, counted drawers down at end of shift/store closing, ran store reports, and took care of store deliveries.
• Increased team productivity by implementing new workflow processes and tools
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Managed daily operations, including scheduling, inventory management, and customer service Home Health Care Provider
Care seniors-Toledo, OH
November 2017 to December 2019
• Provided home health care services to elderly patients with chronic conditions, demonstrating strong interpersonal and communication skills.
• Assisted with activities of daily living such as bathing, showering, dressing, grooming, toileting, incontinence care, transferring, ambulation and feeding, nutrition support.
• Developed trusting relationships with patients by providing compassionate care.
• Fostered clean, safe, and orderly environment to enhance health and resident wellness.
• Maintained patient records and accurately documented all care provided.
• Demonstrated expertise in wound care assessment and implementation of appropriate wound dressings.
• Utilized computers and other electronic devices for timekeeping, in-servicing, and documentation.
• Maintained clinical documentation in accordance with state regulations and agency policies. Wait Staff Member
Hat trick-Toledo, OH
June 2009 to August 2010
• Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly.
• Efficiently handled multiple tasks simultaneously in a fast-paced environment.
• Restocked condiments such as sugar packets, salt shakers, napkins, as needed.
• Provided table-side service of food and beverages in an efficient manner.
• Followed proper sanitation procedures when cleaning tables, chairs and floors throughout shift.
• Demonstrated excellent customer service skills by anticipating guest needs and responding quickly to requests.
• Greeted guests warmly and promptly, taking beverage orders promptly and courteously.
• Maintained knowledge of menu items, specials, ingredients and preparation methods to answer inquiries from customers.
Retail Customer Service Coordinator
Meijers-Goshen, IN
November 2003 to May 2005
• Created weekly schedules for staff based on store needs, budget constraints, employee availability.
• Demonstrated leadership skills in training, coaching and motivating employees to achieve team objectives.
• Recruited, trained, and evaluated staff to offer world-class customer service.
• Ensured accurate record keeping of daily transactions including cash handling procedures.
• Managed floor coverage to engage customers and drive shopping experiences.
• Conducted interviews for potential candidates for open positions within the organization.
• Performed regular audits of merchandise stock levels across multiple stores using POS software.
• Promoted merchandise presentation according to standards and current floor-set and product messaging.
• Reviewed and interpreted financial and operational reporting to meet sales goals.
• Resolved conflicts among employees or customers professionally while upholding company policies. Convenience Store Manager
Mayfair Market-Toledo, OH
July 2000 to September 2002
· Opened and closed store
· Helped customers out
· Cleaned stores
· Closed and opened registers.
· Performed weekly audits of merchandise displays to ensure accuracy of pricing information.
· Utilized strong interpersonal skills to effectively communicate with customers, staff, vendors and other business contacts.
· Coordinated with suppliers regarding ordering, stocking levels and delivery schedules.
· Provided leadership and direction to staff members while managing daily store operations. General Office Cleaner
Harrison Cleaning-Toledo, OH
March 1997 to September 2002
· Kept records of completed tasks on daily basis for management review.
· Assisted with special projects such as deep cleaning or window washing when required.
· Used ladders safely while performing high reach cleaning tasks.
· Ensured the security of all rooms after completing duties.
· Proficiently cleaned and sanitized restrooms, floors, walls, windows, furniture and fixtures.
· Maintained a safe and clean work environment by adhering to all safety procedures.
· Operated floor scrubber machines to clean large areas quickly and efficiently. Education
Nursing (Associate's degree)
Owens Community College-Perrysburg, OH
January 2007 to May 2009
Skills
• Customer service
• Cash handling - Cash handling experience (6-10 years)
• Retail math
• Managing Routines
• Time management
• Managing Appointments
• Managing Cash Register
• Reconciling Cash Drawers
• Marketing
• Communication skills
• Managing Terminations
• Managing Multiple Tasks
• Food safety management
• Store management
• Account management
• Technical Proficiency
• Heavy lifting
• Food safety
• Interpersonal skills
• Team Leadership
• Food preparation
• Supervising experience
• Basic math
• Computer skills
• Productivity Performance
• Schedule Preparation
• Sales - Sales experience (3-5 years)
• Management
• Microsoft Word
• Inventory control
• Sales management
• Food service
• POS systems
• Merchandising
• Productivity software
• English
• Complex Problem-Solving
• Driving
• Scheduling and Coordinating
• Care coordination
• Retail sales - Retail sales experience (6-10 years)
• Reading Comprehension
• Managing Career Progression
• Timelines and Milestones
• Overseeing Employees
• Managing Defaults
• Grocery store
• Phone etiquette
• Forklift
• Training & development
• Staff Management
• Employee Training
• Retail management - Retail management experience (6-10 years)
• Computer literacy
• Verbal and Written Communication
• Shrinkage Prevention
• Job Assignments
• Managing Operations and Efficiency
• Hospitality
• Computer operation
• Host/hostess experience
• Problem management
Languages
• English
Certifications and Licenses
Forklift
February 2021 to April 2022
Certification doesn't transfer
Driver's License
Additional Information
I took time off from in 2005 because I just given birth to my daughter who was premature at the time. My time was centered around her care I didn't have time to work and take care of a family while having time for myself, so I focused on raising my 2 kids until they were older .
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