Remote Inbound Customer Support Phone Representative

TAMIKA QUICK

*** * **** ******, ********, NJ ****6 • 718-***-****• *************@*****.***

Professional Master Pet Groomer/Pet Stylist specializing in providing office support and quality animal care for all breeds of cats and dogs. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, healthy pet products, and growing pet business. Dedicated to improving animal health, educating pet owners, motivating staff members, and accomplishing organizational goals. SKILLS

Customer Service • Customer Satisfaction • Complaint Resolutions • Product Knowledge • Sales Relationship Building • Training • Managing • Administrative Assistant • Bookkeeping • Animal Care • Skin Treatment • Detangling • Inventory • Trimming Nails • Brushing Teeth • Styling Fur • Sanitizing Equipment

PROFESSIONAL EXPERIENCE

Camp Bow Wow, Rockaway, NJ – Pet Groomer/Manager 01/2019 – 07/2021

• Increased customer satisfaction by 50% by actively listening to the customers, resolving complaints, and recommending the best products and services.

• Groomed between 6 to 8 dogs per day and successfully increased weekly revenue by 25%.

• Ensured the safety and security of pets by adhering all grooming policies and procedures. Petco, New York, NY – Grooming Salon Leader/Manager 08/2015 – 12/2018

• Generated repeat clientele by building relationships with pet owners and veterinarians in the community.

• Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.

• Managed cash and credit transactions upon check-out. Dog Days & Cat Night, Queens, NY – Pet Groomer (temporary position) 01/2015 – 07/2015

• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pet.

• Swabbed ears to removed wax dirt, removing extra hair to allow air to circulate freely and avoid infection.

• Cleaned and maintained grooming equipment, including scissors, clippers and blades. Bed-Stuy Animal Spa, Brooklyn, NY – Pet Stylist 03/2002 – 01/2015

• Recommended the best type of cut and different types of cuts and consulted on what might look best for their animal.

• Groomed between 6 to 8 cats and dogs per day: brushing fur, lion cuts for long hair cats, and treated skin issue such as dry flaky skin, fleas and tick for irritated skin.

• Suggested products and additional services that would best suit their dog's needs while explaining the benefits.

Kiki Spa, Brooklyn, NY – Pet Stylist/Receptionist 01/2004 – 12/2004

• Met with clients to discuss cuts and style preferences prior caring for animals.

• Answered store wide multi-line phone system and transferred to the appropriate department.

• Scheduled customer appointments for grooming department ensuring there were minimal timing conflicts.

EDUCATION/CERTIFICATIONS

NYC Health Department, New York, NY 05/2018

Animal Care and Handling Certificate

Downtown Grooming by Laverne, New York, NY 11/.2013 Master Groomer Certificate