Operations and Staffing Professional with Leadership Experience

AMBER A. HEITRITTER

*** **** ***** ***. ***.#** Chippewa Falls, WI 54729 715-***-**** ***********@**.*******.***

OBJECTIVE

To obtain a position that will utilize my outstanding communication skills and extensive experience in the service industry and to use this experience to enhance my opportunities in different fields.

SKILLS & ABILITIES

–Excellent communication and interpersonal skills

–Extremely organized and efficient

–Works well under pressure

–Up to date Operator License and Food Manager Certification

EXPERIENCE

Talent Acquisition Consultant/Onsite Manager, Adecco/Great Northern Corporation June 2022-Present

Chippewa Falls, WI

–Increase associate staffing numbers by 25% and rising

–Make recruitment calls and execute hiring process from start to finish

–Generate staffing reports and work with client to assess staffing needs

–Handle client/associate issues swiftly and effectively

Assembly Associate, Great Northern Corporation July 2021-June 2022

Chippewa Falls, WI

–Line assembly work; assembling and filling displays and preparing for shipment

–Building hutches, displays, and packing components using industrial hot/cold glue machines

–Use of pallet jacks to obtain and transport product

–Loading and unloading product pallets

–Maintaining a clean, organized, and presentable workspace

Bar Manager, Sheeley House Saloon August 2020-July 2021

Chippewa Falls, WI

–Balancing till daily

–Assisting with weekly inventory, ordering, and supply restock

–Maintaining customer reservations and assisting with private parties

–Ensuring new employees are trained thoroughly and correctly

–Promptly resolving customer and employee concerns or complaints

–Maintaining a clean, organized, and presentable front and back of house

–Continually generating new ideas to increase efficiency and customer base

General Manager, Heartbreakers August 2019 – August 2020

Lake Hallie, WI

Assistant Manager, Heartbreakers May 2018 – August 2019

Lake Hallie, WI

–Balancing daily tills and handling bank deposits

–Completing weekly inventory, ordering, and supply restock

–Preparing weekly employee schedule

–Interviewing and hiring front of house staff

–Ensuring new employees are trained thoroughly and correctly

–Promptly resolving customer and employee concerns or complaints

–Maintaining a clean, organized, and presentable front and back of house

–Assisting in establishing and maintaining budgets to improve profit margins

Bartender, Buffalo Wild Wings December 2014-May 2018

Eau Claire, WI

–Mixing and serving drinks for the whole restaurant

–Assisting patrons with knowledge of the menu and liquors/spirits

–Use of POS system and cash register

–Ensure patrons have a welcoming and positive experience

Server, Pokegama Inn May 2014-January 2015

Chetek, WI

–Assisting with weddings, banquets, and other parties hosted in the facility

–Assisting with various tasks such as cooking/preparing orders, cleaning the whole building, outside work, etc.

–Entering orders on POS system and delivering orders to patrons efficiently and accurately

Server/Bartender, Mary’s Café and Pub May 2012-August 2014

Chetek, WI

–Mixing and serving drinks to patrons

–Assisting patrons with knowledge of the menu and liquors/spirits

–Taking patrons orders and delivering them efficiently and accurately

Server, Bob’s Grill July 2010-May 2012

Chetek, WI

–Assisting with counting and balancing of tills and delivering deposits to the bank

–Assisting with daily tasks and oversight in owner’s absence

–Taking patrons orders and delivering them efficiently and accurately

EDUCATION

University of Wisconsin-Stout – Menomonie, WI –June 2009-May 2010, June 2019-May 2022 University of Wisconsin-Barron County – Rice Lake, WI – September 2008- May 2009

Rice Lake High School – Rice Lake, WI – September 2004- June 2008

–Graduated with 3.7 Grade Point Average

REFERENCES AVAILIBLE UPON REQUEST

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