Multilingual IT-Driven Business Leader with Cybersecurity

Miguel Alido

Phone: +1-868-***-**** Email: *************@*******.*** Location: Trinidad & Tobago

Professional Summary

Multilingual Business Management professional with strong expertise in IT, cybersecurity, and customer relations. Skilled in translation (7 languages), marketing, and business operations. Brings proven experience across telecom, IT solutions, and tourism services.

Core Skills

• Business Management & Strategy

• IT & Cybersecurity (VMware, Microsoft Certified, Ransomware Solutions)

• Customer Service & Client Relations

• Marketing & Social Media Management

• Multilingual Translation (English, Dutch, Portuguese, Spanish + others)

• Team Leadership & Operations

Professional Experience

Head of Operational Support — Caribbean SteelPan Tours (2024 – 2025)

• Develop and promote cultural tourism packages including steelpan, dance, and drumming classes.

• Manage social media marketing, customer bookings, and partnerships with local artists.

• Ensure high-quality tourist experiences, boosting brand visibility and revenue.

Translator & Business Support — Freelance (2009 – 2023)

• Provided professional translation in English, Dutch, Portuguese, and Spanish.

• Delivered business support services to clients in Suriname and Trinidad.

• Specialized in cultural and technical translations.

Customer Support Specialist — Ziggo (Telecommunications) (2010 – 2012)

• Resolved customer technical issues in internet and TV services.

• Handled billing and subscription management for a wide client base.

• Improved customer satisfaction scores through personalized support.

IT & Security Support — Petronas Suriname (2016 – 2018)

• Worked with IT infrastructure security

• Assisted in maintaining operational efficiency for company IT systems.

• Supported cross-functional teams in achieving security compliance.

Education

Bachelor’s Degree in Business Management — University Graduate

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