Utility Locator and Collections Specialist Summary

John Rodriguez

Phone: 626-***-****

Rancho Cucamonga, CA

E-mail: ****************@*****.***

OBJECTIVE

To obtain a position that will allow me to expand my related work experience and responsibilities. I am hardworking and up to the challenge in contributing to the growth of the organization. WORK EXPERIENCE

01/2025-Present UtiliQuest Riverside, CA

Field Technician 1

Locating and marking Edison, Communication, and Power utilities.

Work around construction zones, residential, commercial, industrial, and rural areas.

Documenting underground and exposed utility locations along with billing project tickets.

Interpret job order tickets, blueprints, and utility maps to efficiently route and perform duties.

Stand by service for all emergency/on call locates. 03/2017-12/2025 Bail Hotline Bail Bonds Riverside, CA Customer Service/Collections

Maintain compliance with all regulatory requirements pertaining to debt collection practices (FDCPA).

Perform first party collections by making at least 150 call per day on past due bonds

Follow up on non-payment, negotiating payment plans, bringing resolutions to unpaid. accounts, restructuring bonds and soliciting payment settlements to qualifying clients.

Knowledge in building relationships by actively listening to the concerns of a diverse clientele.

Targeting a monetary goal by effectively using sales techniques while maintaining a healthy pipeline. 05/2016-09/2016 Ronin Staffing-Southern California Edison Covina, CA Customer Service

Provided excellent Customer Service.

Accountable for reducing delinquency for assigned accounts.

Reconcile customer disputes as they pertain to payment of outstanding balances.

Responsible for monitoring and maintaining assigned accounts such as, customer deceased accounts and Time of Usage Pilot.

Excellent written and verbal communication abilities. 12/2015-05/2016 Collection Technology Inc Rancho Cucamonga, CA Skip Tracer/Collections

Highly skilled in collecting on past due accounts, including resolution of discrepancies.

Collections on Private and Military Loans.

Assisted with bankruptcy and disputed accounts.

Analyzed accounts receivable information to settle on priority.

Performed extensive internet research to locate consumers via skip tracing. 10/2005-12/2015 GC Services LTD Partnership Irwindale, CA Senior Collector

Provided excellent customer service in a high-volume call center.

Advising customers on payment options and suggesting methods of payment.

Knowledge of billing and collection procedures.

Strong attention to detail, goal oriented, excellent written and verbal communication skills.

Ability to prioritize and manage multiple responsibilities. EDUCATION

01/2001-11/2001 Bryman College Rosemead, CA

AA Degree in Medical Billing & Coding

SPECIAL SKILLS

Fluent in Spanish. Excellent interpersonal and communication skills. Proficient in skip tracing using Accurint, Lexis Nexus, TLO, Skip Ease. Knowledge of Microsoft Office and 10-key by touch.

Contact this candidate