Operations and Dispatch Leader with 20 Years Experience
Resume:
BRENDA LUCASE
Spring Hill, FL *****
************@*****.***
OBJECTIVE
Experienced operations and dispatch leader with a proven track record in coordinating complex logistics, optimizing production schedules, and driving strategic process improvements with almost 20 years in the industry. Demonstrates strong leadership in team development, regulatory compliance, and safety enforcement. Skilled in vendor and customer relations, cost control, and leveraging technology for data-driven decision-making. I am seeking an opportunity with your company where I can apply my professional background and knowledge to drive results.
EXPERIENCE
Lead Dispatcher
Holcim Industries – Greenbelt, MD
August 2022 – Present
Supervise dispatch operations to ensure timely and accurate deliveries across multiple sites
Train and lead dispatch staff, promoting a high-performance, customer-focused culture
Monitor KPIs and delivery reports to improve on-time rates and reduce service delays
Recruit and onboard team members, ensuring alignment with company policies and standards
Facilitate customer communication, resolving service issues promptly and professionally.
Plant Supervisor & Dispatch Lead
Vulcan Materials – Chester, VA
January 2013 – August 2022
Managed daily operations and production schedules for multiple plant locations.
Reduced mechanical downtime through proactive maintenance planning and team training.
Oversaw dispatch logistics, coordinating field units and optimizing delivery routes.
Maintained safety standards and ensured regulatory compliance throughout operations.
Conducted hiring, training, and employee performance reviews.
Plant Supervisor
Ennstone Inc. – Fredericksburg, VA
January 2004 – January 2013
Lead plant production and inventory control, ensuring continuous supply to meet demand.
Developed and mentored a team of plant personnel to improve efficiency and safety.
Monitored machinery performance and coordinated timely maintenance.
Implemented cost-saving initiatives to reduce waste and downtime.
EDUCATION
Bachelor of Business Administration
Stanford University – Palo Alto, CA
Certificate in Computer Technology
J. Sargeant Reynolds Community College – Richmond, VA
Team Building & Management Training
George Mason University – Fairfax, VA (March 2019)
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