IT Manager

JOSHUA SMITH

Clarkston, MI 586-***-**** **-******@*******.*** linkedin.com/in/joshuasmith001

GLOBAL IT OPERATIONS & MANUFACTURING SYSTEMS LEADER

IT leader with 20+ years of experience supporting high-volume automotive and manufacturing environments, including 11+ years in global operations. Lead enterprise IT initiatives focused on production uptime, infrastructure reliability, operational visibility, and cross-functional execution across international facilities. Experienced in global deployments, escalation governance, and aligning IT strategy with plant performance and launch readiness.

CORE COMPETENCIES

IT Operations Leadership Global Manufacturing IT Infrastructure Management Production Uptime Operational Technology (OT) Tier III Escalation MES Cross-Functional Leadership Launch Support Risk Mitigation Executive Reporting

PROFESSIONAL EXPERIENCE

Lear Corporation – Global Automotive Manufacturing

IT Manager – Global IT Operations (Manufacturing) Jan 2021 – Present

Lead global IT operations supporting production-critical systems across international manufacturing facilities.

• Directed enterprise monitoring platforms delivering real-time production visibility

• Led Tier III escalation for manufacturing-critical systems impacting uptime and quality

• Managed cross-functional technical teams supporting plant infrastructure and reporting systems

• Standardized global monitoring and escalation workflows across sites

• Improved production system response time by ~30% through structured escalation and monitoring enhancements

• Supported initiatives contributing to >99% availability of manufacturing-critical systems across multiple plants

• Partnered with plant leadership to align IT systems with launch milestones

• Delivered executive reporting on infrastructure performance and operational risk

• Collaborated with security and compliance teams to support plant audits,

policy adherence, and cybersecurity requirements

IT Specialist II – Manufacturing Systems & Launch Support Jul 2014 – Jan 2021

• Supported global production line installations and manufacturing launches

• Resolved production-impacting system issues in collaboration with engineering teams

• Contributed to Lear Production System (LPS) rollouts tied to plant performance metrics

• Supported infrastructure integration across international sites

Fiat Chrysler Automobiles (FCA) – Automotive Manufacturing

IT Manufacturing Support (Contract) Nov 2011 – Jul 2014 Detroit, MI

• Maintained uptime of production-critical IT systems in high-volume JIT assembly environments

• Partnered with maintenance and engineering teams to ensure workstation and system reliability

• Administered Active Directory access controls aligned with plant security standards

• Supported plant audits and documentation initiatives

Lipari Foods – Distribution & Logistics Operations

IT Support Administrator Jun 2009 – Jan 2012

• Maintained infrastructure reliability supporting sales and logistics operations

• Administered Active Directory provisioning and permissions management

• Delivered application and systems support across enterprise platforms

John Carlo Inc. – Construction & Engineering

IT Support Administrator Sep 2008 – Jun 2009

• Supported enterprise infrastructure and server environments

• Managed user access governance and monitored system performance

EDUCATION

M.S., Strategy & Management in Information Technology – Michigan State University (In Progress)

B.S., Business Management in Information Technology – Southern New Hampshire University

A.A.S., Computer & Electronics Engineering Technology – ITT Technical InstituteCERTIFICATIONS

CompTIA A+ GD&T Training QS-9000 Quality Systems Training

Contact this candidate