Operations Leader with GM Experience
Resume:
Timothy Makel
Assistant Manager/General Manager in Training - Potbelly Sandwich Works
Bealeton, VA 22712
************@*****.***
Work Experience
General Manager
Honey Baked Ham Co. LLC-Reston, VA
May 2021 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques General Manager Training Leader
Potbelly Sandwich Shop
January 2015 to May 2021
Train, coach and develop Managers and Associates.
Effectively handle customer needs.
Assistant Manager
LongHorn Steakhouse/Darden Restaurants-Manassas, VA September 2006 to January 2015
• Schedule and direct staff in daily work assignments to maximize productivity.
• Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Develop and maintain exceptional customer service standards
• Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Culinary Captain 2011
• Act as a mentor to new management staff and aid in the development of managerial team. General Manager/Assistant Manager
Bertucci's Italian Restaurant-Fairfax, VA
January 2003 to September 2006
• Responsible for entire store operations
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Assigned tasks and oversaw the direction of employees to ensure compliance with food and safety procedures and quality control guidelines.
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Carefully prepared weekly payroll to keep up with protected revenue for the week.
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were properly met.
General Manager
Slades, Inc-Fairfax, VA
February 2002 to November 2002
• Responsible for entire store operations
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Carefully prepared weekly payroll to keep up with protected revenue for the week. Senior Manager
Bennigan's Irish Bar and Grill-Fairfax, VA
October 1999 to February 2002
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were properly met.
• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
General Manager/Assistant Manager
Pargo's Restaurant/Shoney's Inc-Manassas, VA
October 1990 to September 1999
• Advanced through promotions, beginning as line cook and resulting in General Manager position.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Participated in several new store openings, responsible for recruiting and training staff.
• Contributed to the training of new management staff.
• Prepared weekly payroll to keep with projected revenue for the week. Education
High School Diploma
Stonewall Jackson High School-Manassas, VA
1986
Skills
• Retail Management
• Culinary Experience
• Labor Cost Analysis
• Food Safety
• Profit & Loss
Certifications and Licenses
Food Handler Certification
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