Data Entry and Administrative Professional Resume

EMERALD MOSES

Mobile: 050*******/ 024*******

Email: **************@*****.***

Administrative Professional

Highly organized and detailed-oriented administrative professional with excellent communication skills, leveraging a strong customer service focus and a thorough understanding of business operations. Proficient in Microsoft Office and experienced in utilizing advanced technology to streamline business processes. Work experience

First Bank Ghana, February 2024 to Date

(Centralized Processing Center, Account Opening Officer) Accurately entered information into the database system for Bulk customers. Ensured compliance with data security policies with account opening. Updated database with customer’s information to keep it current. Onboarding customers into various digital channels. Conducted detailed KYC checks on IDs, photos, signatures and supporting documents. Uploaded customers mandate.

Ghanstock Limited, May 2022- July 2022

(Graduate Internship, Customer Service)

Assisted multiple departments with spreadsheet and database management. Resolved customer inquiries and concerns in a timely and professional manner. Provided administrative support including email management, file maintenance, Recorded and transcribed meeting minutes.

Performed various administrative tasks such as editing documents and managing clerical duties.

Coordinate travel arrangements, scheduled meetings and appointments for supervisors and managers.

JBN Enterprise, September 2020- April 2022

(Retail Assistant)

Processed transactions accurately and efficiently. Managed cash registers, received stock and handled returns and refunds. Demonstrated strong organizational skills in a fast-paced environment. Air Force Guest House, September 2019 -August 2020

(National service personnel)

Assisted guests with their needs and handled enquires. Processed payments and maintained accurate records. Welcomed guests, administered check-ins/checkouts and assigned rooms. Valley View University Stores, August 2018- September 2018

(Inventory personnel, Internship)

Accurately updated product data into inventory management systems and calculated stock. Gained knowledge of inventory management systems.

Prepared customer invoices and maintained records. Ensured that all inventory processes executed in a timely manner. Maintained appropriate documentation received with order and conducted follow-up as applicable.

Enterprise Insurance, June 2018- July 2018

(Customer Service, Internship).

Developed customer service skills and provided accurate information about the Company’s products and service.

Performed data entry and helped policyholders resolve concerns efficiently. Maintained focus on meeting performance goals.

Education & Qualification

Bachelor of Business Administration (BBA) in Management. Valley View University, 2016- 2019

West African Senior School Certificate Examination (WASSCE) in Business. Sekondi College, 2012- 2014

Skills

Customer Service and Relations

Office Administration and Organization

Data Management and Analysis

Microsoft Office Proficiency

Achievements

Successfully participated in the Project to transition the University’s Inventory Tracking system from manual to software-based, which resulted in improved efficiency and accuracy. Interests

Reading, exploring, and listening to music.

Referees

Human Resource Manager Human Resource Manager

Enterprise Insurance Mon-Tran Limited

Tel: 026******* Tel: 024*******

Mrs. Joycelyn Tandoh

JBN Enterprise

Tel: 024*******/ 050*******

Flt.Lt. Isaac Atieme Mr. Francis Osei

Manager Internal Auditor

Air Force Guest House Valley View University

Tel: 024472974

Tel:055*******/026*******

Mr. Alex Baah Inkoom Mrs. Lennette Omane- Addo

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