Customer Service & Eligibility Support Specialist
Resume:
A P
Las Vegas, NV ***** • 408-***-**** • *.*****@*********.***
Professional Summary
Reliable professional offering an extensive career promoting positive customer experiences. Hardworking employee with customer service, multitasking and time management skill. Devoted to great customer service.
Skills
• Written and verbal communication • Application processing
• Appointment scheduling • Applicant interviews
• Documentation and paperwork • Microsoft office
Work History
Eligibility Worker, 01/2000 to 08/2020
County of Santa Clara, Social Services Agency – San Jose, CA
• Assessed client eligibility for various assistance programs and services.
• Processed documentation and applications to ensure compliance with regulations.
• Maintained accurate records of client interactions and case updates.
• Adapted quickly to changes in policies, ensuring timely updates to client information systems.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes. Customer Service, 09/2007 to 03/2008
Target – San Jose, CA
• Provided exceptional customer service by addressing client inquiries promptly.
• Provided customer service by answering questions and resolving return issues.
• Collaborated with customer service personnel to optimize outbound efforts.
• Expanded business clientele through professional networking and exceptional customer service. Education
Associate of Arts: Paralegal Studies
Computer Systems Institute - Pittsburgh, PA
References
Melissa Garcia, Supervisor
Social Services Agency
Richard Truong, Supervisor (Retired)
Social Services Agency
Hanh Luu, Supervisor (Retired)
Social Services Agency
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