Senior Scrum Master / Project Manager

Jane A Buro

Scrum Master/Project Manager

U.S. Citizen (240)- 429-1733 ****.*@***********.***

SUMMARY

Scrum Master/Project Manager with 9+ years of experience driving Agile transformation and organizational maturity across enterprise-scale programs. Expert in SAFe PI Planning, facilitating Scrum of Scrums, and coaching distributed squads through servant leadership. Skilled at removing complex impediments, optimizing sprint delivery, and elevating team performance using Jira, Azure DevOps, and Confluence. Specializes in building psychologically safe environments that accelerate continuous improvement and stakeholder collaboration across compliance-critical initiatives.

SKILLS

Methodologies and Frameworks: SDLC, Agile/Scrum, Kanban, SAFe (Scaled Agile Framework), LeSS, Lean, XP, Waterfall Agile Ceremonies: Backlog Refinement, Sprint Planning Execution, Sprint Review, User story Mapping, Impediments/Blockers Removal, SAFe Agile Ceremonies, Facilitated BOS PI Planning, Impact Mapping, Daily Stand-ups and Retrospectives Agile Project Insights and Reporting: Project Management experience, Budgeting, Value Stream Mapping, Creation and presentation of executive-level reports and dashboards, Verbal and written communication Project Management Tools: JIRA Align, JIRA/Confluence, Azure DevOps, Rally, Trello, VersionOne, Asana, Gantt chart, Release planning and forecasting, Risk management

Cloud Platforms and Salesforce Ecosystem: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CRM, Salesforce integrations, Sandbox management, AWS (Amazon Web Services), Azure (Microsoft Azure) Visualization and Design: Microsoft Visio, Lucid chart, Mockup Development and Collaboration Tools: SharePoint Online, Microsoft Power Platform (Power Apps, Power Automate, Power BI), Microsoft Teams Leadership and Soft Skills: Team Leadership and Management, Verbal Communication Skills, Stakeholder Communication and Management, User Stories, Use Cases, Business Process Improvement, Requirement Gathering, Internal & External Communication, Team facilitation, Relations Management Experience, Team Collaboration & Decision-making, Problem-solving, Conflict Resolution, Mentorship PROFESSIONAL EXPERIENCE

PNC Senior Scrum Master November 2025 - Current

Facilitating daily stand-ups, sprint planning, and retrospectives for digital banking teams using JIRA/Confluence, observing SAFe Agile ceremonies to understand current PI Planning processes, building relationships with 5 Scrum Masters across retail banking pro ducts.

Conducting stakeholder meetings assessing Agile maturity across Azure-hosted core banking migration projects, shadowing Scrum of Scrums, identifying backlog refinement impediments, providing initial coaching feedback to teams.

Collaborating with Product Owners optimizing sprint planning for Azure-deployed fraud detection initiatives, participating in regulatory compliance risk discussions, analyzing team velocity trends using JIRA dashboards to establish baselines.

Leading retrospectives for wealth management teams working with Azure microservices, gathering stakeholder requirements, utilizing value stream mapping identifying bottlenecks, supporting continuous improvement initiatives for online banking platform development. HCL TECH Senior Technical Specialist March 2022 - November 2025

Led PI Planning for Organon, Antech Diagnostics, Mosaic, Syneos Health clients across 5 Agile squads including Salesforce Sales Cloud and Service Cloud teams, defining sprint objectives resolving dependencies improving predictability by 35%.

Managed requirements using IBM Rational RequisitePro for AI transformation projects, maintaining upstream-downstream traceability and audit trails which reduced scope variation disputes by 42% during sprint planning sessions.

Oversaw release management across development, QA, testing, security, documentation teams using Azure DevOps for enterprise projects and Gearset and Copado for Salesforce CRM deployments, achieving 97% on-time rate.

Facilitated Scrum of Scrums and daily ceremonies for GenAI, Agentic AI platform, Salesforce development squads, collaborating with DevOps engineers on CI/CD pipeline optimization, implementing SAFe practices increasing velocity 31%.

Partnered with Product Owners developing project roadmaps aligned with FedRAMP, FISMA, NIST compliance standards for AWS and Azure cloud solutions, presenting quarterly KPIs through dashboards improving stakeholder confidence and funding.

Mentored cross-functional teams of 35+ members including Salesforce developers and administrators on Agile maturity using Jira, Confluence, MS Project, Teams, conducting coaching sessions elevating self-management scores from 6.2 to 8.9.

Collaborated with Scrum Masters and Release Train Engineers executing program increments, measuring team performance using productivity metrics and iteration analysis which optimized delivery health by 29% quarter-over-quarter. APEX SYSTEMS Senior Scrum Master June 2021 – March 2022

Spearheaded Agile transformation for UnitedHealth Group including Salesforce Service Cloud and Experience Cloud implementations, coaching 4 cross-functional teams in Scrum principles, reducing delivery timelines 23%, improving sprint predictability significantly.

Facilitated daily stand-ups, sprint planning, retrospectives, backlog refinement for Salesforce development teams across multiple sandboxes, proactively identifying removing 52 impediments including deployment conflicts, integration challenges across 10 sprints maintaining delivery pace.

Defined project scope, goals, deliverables for Salesforce Sales Cloud features managing budgets, schedules, resources, coordinating with DevOps engineers on Copado CI/CD pipelines ensuring 100% budget adherence across three concurrent initiatives.

Served as single stakeholder contact, aligning business needs with development capacity through bi-weekly Salesforce functionality demos and testing sessions, navigating sandbox-to-production release cycles achieving 94% first-time acceptance rate.

Led full project lifecycles from concept to production for Salesforce-AWS cloud integrations, coordinating across end users, technical teams, Salesforce administrators, support services delivering 7 features without critical defects.

Delivered Agile and Scrum training to 28 members including Salesforce developers through hands-on workshops covering release management and sandbox strategies, creating learning materials improving team autonomy and self-management scores by 33%.

Tracked project processes, milestones, deliverables, financials using Jira for Salesforce initiatives, preparing comprehensive status reports on sandbox refresh schedules and deployment readiness presented to leadership enhancing transparency and data-driven decision-making.

COLLABERA INC Senior Scrum Master March 2019 – May 2021

Drove Agile transformation for IBM client by assessing team maturity and implementing coaching programs across 8 squads, elevating organizational Agile maturity score from Level 2 to Level 4.

Led Salesforce development initiatives by facilitating backlog grooming, prioritization, and refinement sessions with Product Owners, reducing backlog bloat by 44% and aligning deliverables with evolving business priorities.

Managed large-scale data migration projects using Azure DevOps and Scrum methodology, coordinating 14 sprints with clear acceptance criteria which delivered 2.4 million records migration on schedule and budget.

Spearheaded SAFe practice adoption across multiple Agile teams, establishing ceremonies and program increment cadences which improved cross-team collaboration scores by 39% and reduced dependency-related delays significantly.

Facilitated retrospectives and feedback sessions in psychologically safe environments, implementing 47 continuous improvement actions from team insights which decreased impediment resolution time from 4.5 days to 1.7 days.

Promoted self-organization and servant leadership by guiding teams through Agile framework gaps and empowering decision-making, resulting in 68% reduction in escalations and improved sprint commitment ownership.

Coached teams toward higher performance at sustainable pace by proactively removing impediments and connecting them with resources, which increased delivery consistency by 36% while maintaining healthy team work-life balance. KFORCE INC Senior Scrum Master August 2017 – January 2019

Led Agile delivery of Anti-Money Laundering and fraud detection systems for MUFG Union Bank on AWS cloud infrastructure, managing 3 distributed compliance, data science, engineering teams achieving 100% regulatory audit pass rate.

Facilitated sprint planning and backlog grooming for fraud analytics features on Google Cloud Platform integrated with AWS services, partnering with data science teams delivering 11 machine learning models using BigQuery for pattern analysis.

Partnered with InfoSec, Compliance, Risk teams ensuring BSA/AML and KYC regulatory requirements were met for AWS-hosted applications, maintaining audit documentation through Confluence which passed 5 external compliance reviews successfully.

Engaged stakeholders through bi-weekly requirement capture sessions, prioritizing AWS-deployed fraud detection case management enhancements based on business impact reducing false positive rates 27%, improving investigator productivity significantly.

Introduced Lean principles and Kanban boards for workflow management in AWS cloud environments, reducing average cycle time from 12 days to 6 days, eliminating 38 process bottlenecks across fraud detection development pipeline.

Coached globally distributed teams using Jira, Azure DevOps, Confluence, and Miro across time zones, establishing Agile communication protocols which maintained 91% sprint commitment reliability despite 12-hour differences.

Directed fraud analytics and case management feature development by collaborating with data science teams, coaching teams through Agile maturity models and SAFe practices which improved feature delivery velocity by 24%. IntePros Scrum Master February 2015 - June 2017

Managed multi-component projects using both Agile Scrum and traditional SDLC methodologies, adapting delivery approach based on stakeholder needs which maintained 95% client satisfaction scores throughout the two-year engagement.

Used SharePoint and Power Platform (Power Automate, Power BI) for workflow automation, Agile reporting, and centralized documentationImplemented Kanban boards and continuous integration practices using JIRA and SharePoint, streamlining deployment processes which reduced production defect rates by 43% and improved release cycle time by 35%.

Mentored cross-functional teams in Agile best practices through weekly coaching sessions and hands-on workshops, fostering collaborative work environment which increased team velocity by 26% over transformation quarters.

Maintained customer-centric problem-solving approach using MS Project, Word, Excel, and PowerPoint while managing multiple data streams, prioritizing critical issues which resulted in zero missed SLA commitments across sprints.

Led cross-functional teams directly and indirectly to deliver multi-component Salesforce projects, scoping integration efforts based on early-stage data which ensured 92% alignment between estimated and actual effort across deliverables.

EDUCATION

Associate Degree in Computer Science Montgomery College, Rockville Campus, Maryland May 2020 Bachelor of Science in Information Systems Management University of Maryland Global Campus (UMGC) December 2022 Masters of Science in Cloud Computing Systems University of Maryland Global Campus (UMGC) October 2026 CERTIFICATIONS

Certified Scrum Master (CSM/PSM) Certified Rally Administrator Overview

Certified SAFe 5 Scrum Master – Scaled Agile Inc. Certified Product Manager

AWS Certified Cloud Practitioner- Foundational CompTIA Security+

Professional Management Professional (PMP) – Project Management Institute Certified Kanban Practitioner

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