Assistant Manager with Strong Customer Service and Leadership

Ashely Gunter

Homosassa, FL *****

352-***-**** - *************@*****.***

Professional Summary

Dedicated Assistant Manager with a strong focus on exceptional customer service, team leadership, and problem-solving. Proven ability to analyze sales data to support strategic decision-making and enhance operational efficiency. Consistently coming to work with a positive attitude ready and willing to learn. Skills

• Excellent customer service • Money handling

• Team leadership • Decision-making

• Problem-solving • Time management

• Customer relations • Staff training and development

• Conflict resolution • Employee scheduling

• Recruiting and interviewing • Customer service and satisfaction Work History

11/2024 to Current Assistant Manager

Aldi – Homosassa Florida

Assisted in daily operations, ensuring compliance with company standards and policies.

•

Collaborated with team members to optimize inventory management and reduce waste.

•

• Trained new employees on store procedures and customer service best practices. Analyzed sales data to identify trends and support strategic decision-making processes.

•

Provided exceptional customer service, resolving issues promptly to maintain satisfaction levels.

•

Supported management in maintaining store cleanliness and organization for optimal shopping experience.

•

Supervised day-to-day operations to meet performance, quality and service expectations.

•

Maintained a clean, safe, and organized store environment to enhance the customer experience.

•

Developed strong working relationships with staff, fostering a positive work environment.

•

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

•

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

•

03/2021 to 11/2024 Assistant Manager

Dunkin' Donuts – Crystal River, FL

Implemented promotional displays to enhance product visibility and drive sales growth.

•

• Coordinated scheduling for staff to ensure adequate coverage during peak hours. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

•

• Improved customer satisfaction by addressing and resolving complaints promptly. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

•

Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

•

Increased sales through effective merchandising strategies and targeted promotions.

•

Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

•

Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

•

Conducted employee performance evaluations, providing constructive feedback for growth and development.

•

Education

05/2019 High School Diploma

Lecanto High School - Lecanto, FL

• I graduated with a 3.8 GPA as a Cum Laude

Contact this candidate