Administrative Project Coordinator with Systems Optimizer
Resume:
Leah Zazofsky 781-***-**** • Somerville, MA
Administrative Professional
Solving administrative issues with strategic planning Analytical and thorough Project Coordinator with demonstrated experience leading administrative projects from launch to completion on time at the highest quality standards. A skilled writer and high-touch communicator who excels at translating technical terminology into easily digestible information efficiently and professionally. Passionate about data, with an eagerness to learn and leverage new technologies. Fluent in English with conversational proficiency in Spanish. Areas of Expertise
● Administrative Support
● Calendar Management
● Project Management
● Reporting
● Data Analysis
● Meeting Coordination
● Travel Arrangements
● Expense Reports
● Records Management
Career Experience
Pine Street Inn, Boston, MA May 2025 – December 2025 Administrative Coordinator
Delivered executive and project support to the Strategy & Planning and Program Planning departments including implementing and managing office systems, coordination of program logistics, meeting scheduling, meeting preparation, research, and document and financial management.
Key Accomplishments:
● Facilitated 2 office relocations within 4 months to 2 separate locations including coordinating logistics.
● Ensured training for 280 employees during the adoption of a new records-keeping system, enabling program implementation.
Iqvia, Boston, MA 2023 – 2024
Administrative Coordinator
Collaborated across ~7 teams to research reports, projections, and financial statements to ensure coherence and accuracy across documents of varying complexity. Managed a caseload of ~15 projects per week and turned them into high quality deliverables for scientists and researchers. Key Accomplishments:
● Improved quality control upstream in the project process by standardizing presentation formats during production.
● Reduced project completion time by utilizing shared documents for collaboration which improved project efficiency.
● Identified AI benefits with Microsoft Copilot to provide additional quality checks. Amazon, Medford, MA 2017 – 2023
Machine Learning Data Associate, II (2018 – 2023)
Analyzed and developed reporting on device testing for GO/NO-GO decisions on new machine learning workflows and suggested ASR/NLU model improvements. Derived insights from data visualizations for product scale, data set development, future releases, and workflow improvements. Key Accomplishments:
● Bolstered quality by 50% by translating and revising established guidelines in multiple languages to align with changing customer needs.
● Reduced handling time by 40% by collaborating in the development of data models and writing retrospective reports which contributed to process improvement initiatives.
● Managed a project to rewrite Aesop’s Fables to be more approachable for 5-8 year old children.
● Disambiguated data after identifying corruptible data and working with customers around guidelines.
● Refined guidelines with an Agile process including identifying data questions, customer issues, and any ambiguity. Machine Learning Data Associate, I (2018 – 2018)
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Scheduled out SLAs, processed data, and managed quality control on projects while navigating ambiguities to improve Alexa operations.
Key Accomplishments:
● Drove improvement rates as high as 65% by leading individual training sessions to familiarize colleagues with new work and reviewing of customer feedback.
● Improved workflow within project software after identifying software request interpretation.
● Promoted after 6 months due to improving data quality and timeliness of outputs. Machine Learning Speech and Language Annotator (2017 – 2018) Managed diverse machine learning annotation requests for ASR/NLU models with a caseload of ~5 per week. Key Accomplishments:
● Maintained a quality rate of 98% across several Alexa device launches including Echo Look, Echo Dash, Echo Show, and Echo Spot.
Education and Credentials
Bachelor of Arts, Psychology
Boston University
Certification, Project Management, Google
Certification, Quality Assurance, Careerist
Technical Skills
Asana, Zoom, Google Drive, SharePoint, Microsoft Outlook, Microsoft CoPilot (Artificial Intelligence), Microsoft Office 365 Page 2 2
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