ServiceNow Architect - Enterprise Platform & Integrations

ServiceNow Solution Architect Enterprise Platform & Integration Specialist

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PROFESSIONAL SUMMARY

ServiceNow Solution Architect with 11+ years of IT experience and expertise, delivering enterprise-grade solutions for small, mid-size, and fast-growing organizations. Specialized in ServiceNow architecture design, CMDB/CSDM governance, integrations, and large-scale implementations across ITSM, ITOM, HRSD, and CSM. Proven leader in platform strategy, multi-instance architecture, and stakeholder engagement, ensuring scalable, secure, and business-aligned ServiceNow ecosystems. PROFESSIONAL EXPERIENCE

ServiceNow Solution Architect

BluePeak Technologies

•Architected end-to-end ServiceNow solutions for small and mid-size enterprise clients (1k–50k users).

Jan 2022 – Present

Remote, USA

•Designed multi-instance architecture (Dev/Test/Prod) with CI/CD pipelines.

•Led CMDB & CSDM implementation programs, achieving CMDB health scores above 95%.

•Defined integration strategies using IntegrationHub, REST APIs, and MID Servers.

•Acted as primary technical advisor to business stakeholders and executive leadership.

•Established platform governance, standards, and best practices. Key Achievements

•Migrated legacy ticketing systems to ServiceNow for 15+ clients.

•Successfully delivered ITSM + ITOM programs within budget and timeline. Senior ServiceNow Consultant / Technical Lead

NexOps Solutions

•Led ServiceNow implementations for startup and SMB clients. Mar 2019 – Dec 2021

Remote, USA

•Designed and deployed custom scoped applications.

•Implemented ITOM Discovery and Service Mapping.

•Integrated ServiceNow with AWS, Azure, Jira, and monitoring tools.

•Mentored junior developers and admins.

Key Achievements

•Built reusable frameworks that cut development time by 30%.

•Improved CMDB data accuracy from 65% to 93%.

ServiceNow Developer

CloudNova Systems

•Developed ITSM modules and Service Catalogs.

Jun 2016 – Feb 2019

USA

•Built workflows using Business Rules, Script Includes, and Client Scripts.

•Supported upgrades and platform maintenance.

•Collaborated with architects on solution designs. IT Systems Engineer

MicroEdge IT Services

•Supported IT infrastructure and service operations. Jan 2014 – May 2016

USA

•Gained exposure to ITIL processes and enterprise tools.

•Participated in early ServiceNow evaluations and migrations. 07922, Berkeley Heights, New Jersey

9+ years of deep ServiceNow platform

908-***-****

Ahmed Niazi

**************@*****.***

CORE ARCHITECT SKILLS MATRIX

ServiceNow Platform Expertise

•ITSM (Incident, Problem, Change, Request)

•ITOM (Discovery, Service Mapping, Event

Management)

•ITBM /SPM (PPM, Demand, Agile)

•HRSD

•CSM

•SecOps

•GRC /IRM

•Performance Analytics

•CMDB & CSDM

Integrations

•REST /SOAP APIs

•IntegrationHub & Spokes

•MID Server Architecture

•LDAP /SSO (SAML, OAuth)

•Azure AD /Okta

•AWS /Azure /GCP Integrations

•CI/CD Tools (Jenkins, Git)

Cloud & DevOps

•AWS, Azure, GCP

•Terraform (conceptual)

•DevOps Change Automation

•CI/CD Pipelines

•GitHub /Bitbucket

Architecture & Design

•Multi-instance ServiceNow Architecture

•Scoped Applications Architecture

•Domain Separation

•CSDM 4.x Architecture

•CMDB Health & Governance

•High Availability & DR Strategy

•Role-Based Access Control (RBAC)

•ServiceNow Upgrade & Release Strategy

Development & Automation

•Flow Designer

•Business Rules

•Script Includes

•Client Scripts

•UI Policies

•Catalog Client Scripts

•UI Builder /Now Experience

•JavaScript (ES5/ES6)

CERTIFICATES

•ServiceNow Certified System Administrator (CSA)

•Certified Implementation Specialist – ITSM

•Certified Application Developer (CAD)

•Certified Implementation Specialist – ITOM

PROJECTS

Enterprise ITSM Transformation

•Designed ServiceNow ITSM architecture for a 5,000+ user organization.

•Automated workflows and approvals using Flow Designer.

•Integrated ServiceNow with Azure AD and Splunk.

CMDB & CSDM Governance Program

•Implemented CSDM 4.x across infrastructure and application layers.

•Designed CI lifecycle and ownership model.

EDUCATION

Increased CMDB completeness and compliance

Bachelors of Science in Computer Science

Commonwealth Preston

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