Customer Relations & Operations Professional

Dawn Heinz

Wickliffe, OH *****

*******@*****.***

+1-440-***-****

Extensive background in customer relations; possess office skills; interpersonal communication skills; general computer skills; dispatching experience.

Work Experience

Operation Management Specialist

UPS-Highland Heights, OH

January 1993 to Present

Oversees all center clerks; resolves management and customer concerns; responsible for inspecting and entering data for damage claims; running driver production reports that are sent to upper management; process time cards, dispatch nightly driver pickups; complete all customer counter work and deposit monies nightly.

Previously worked in International Auditing preparing documentation for Customs clearance. Strong ability to adapt to rapidly changing environments and problem-solve. Assistant to Manager; Customer Service and Retail Sales Frontier Fruit and Nut Co.-Beachwood, OH

January 1990 to December 1993

hired employees; ran storefront; processed end of day reports; banking; inventory ordering. Education

Management Leadership School

1989 to 1993

Business Management

Lakeland Community College

1986

Euclid Senior High School

Skills

• Extensive background in customer relations; possess office skills; interpersonal communication skills; general computer skills; dispatching experience.

• Data Entry

• Microsoft Office

• Computer skills

• Communication skills

• Sales

• Organizational skills

• Customer service

• Cash register

• Retail sales

• POS

• Management

• Microsoft Word

• Leadership

• Supervising experience

• Analysis skills

• Time management

• Microsoft Powerpoint

Certifications and Licenses

Driver's License

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