Strategic Software & Operations Leader with Sales Enablement

Bobby Lofton II

615-***-**** **.*******@*****.***

**** ***** ******* ******, ******, TN 37343

Professional Summary

Strategic and results-driven professional with 10+ years of experience in software consulting, technical operations, and business development. Proven expertise in driving revenue growth, managing software deployments, supporting sales teams, and optimizing operational workflows. Recognized for leadership in cross-functional team management, client relationship building, and end-to-end project support. Currently seeking a dynamic role where technical insight and business acumen drive meaningful impact.

Core Competencies

Software Applications & Deployment

Troubleshooting & Technical Support

Business Development & Sales Enablement

Data & Statistical Analysis

Cross-functional Team Leadership

HR Policies & Personnel Management

New Hire Training & Employee Mentorship

Scheduling & Operational Coordination

Customer & Vendor Relations

Professional Experience

Remote Support Technician

ADT Security Services – Remote Apr 2025 – Sep 2025

Configured field technology equipment to support remote technicians.

Coordinated routing, scheduling, and outbound customer communication.

Partnered with area managers to resolve field and customer service issues.

Analyzed data to optimize workload planning and technician deployment. Software Consultant Manager

Dex Imaging Inc – Tampa, FL Oct 2011 – Jan 2024

Led software support operations for 50+ sales representatives, including pre-sales and post-sales support.

Managed vendor relations and software integrations with client systems.

Coordinated statistical data reporting and information workflow across departments.

Delivered technical consulting to clients, guiding them through project milestones and issue resolution. Owner

Jacobi Painting Company – Nashville, TN Feb 2009 – Oct 2011

Built and operated a commercial and residential painting company.

Managed a team of 3, handling recruitment, training, and performance supervision.

Oversaw all business operations, from client acquisition to project completion. Dispatch Trainer / Technical Operations Dept.

Comcast Cable – Nashville, TN Jul 2007 – Feb 2009

Trained dispatchers and new hires in technical operations procedures.

Handled technician and customer communication across channels.

Logged detailed customer interactions, ensuring accurate system updates.

Supported escalation and resolution of client concerns in real-time. Front Office Lead

Fly Away Airport Parking – Nashville, TN Sep 2006 – Jul 2007

Managed daily front office operations and a staff of 10 administrative employees.

Handled recruitment, training, scheduling, and performance evaluations.

Provided customer support and filled in across departments as needed. Personnel Information Systems Management Specialist U.S. Army Reserve – Nashville, TN Jul 1997 – Jul 2005

Supervised personnel systems and IT infrastructure for military operations.

Directed work assignments, schedules, and team management for field personnel.

Maintained system performance and ensured readiness for mobilization.

Served as liaison for interdepartmental systems integration and reporting. Education

High School Diploma

Glencliff High School – Nashville, TN 1996

Certifications

CompTIA A+

CompTIA Network+

Microsoft Certified Solutions Associate (MCSA)

Technical Tools & Software

Microsoft Office Suite

CRM Platforms (Salesforce)

Help Desk Software (Zendesk, ServiceNow)

Remote Support Tools (TeamViewer, LogMeIn, ConnectWise ScreenConnect)

Data Analysis (Excel, Power BI)

Driver Manager Software (PrinterLogic, KM Netviewer)

Scanning Solutions (Control Suite, XM Fax, ShareScan, Dispatcher Phoenix)

Print Management ( PaperCut, Uniflow)

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