Remote Customer Service Specialist with 7 Years Experience

WEBSITES,

SIONAL

SUMMARY

SKILLS

WORK HISTORY

LANGUAGES

EDUCATION

REFERENCES

WINNIE SEMO MBUYA

https://www.linkedin.com/in/winnie-semo-9327672b7

Professional with strong background in customer service, known for effective otan c dnd achieve results. Adept at handling CUstomer inguiries, resolving issues, and maintaining high satisfaction levels Reliable and focused on delivering consistent, quality service. Customer Service

"Sales Support

*Multitaskoing

cUSTOMER SERVICE ASSISTANT 11/2021 to 02/2024

Fargo Courier Limited Mombasa, Kenya

"Assisted customers with order processing and issue resolution

"Tracked customer shipment requirements to increase services efficiencies

. Prruided back-end supportt

" Managed about 60 calls daily, resolving 85% of issues during the first call rate oy 0resungin sBimcant heiping sovings to increase sales by 10%

.CRM Communication

Documentation

SALES SUPPORT REPRESENTATIVEIcUSTOMER SERVICE REPRESENTATIVE 05/2016 to 10/2020 M.kopa Solar, Mombasa, Kenya

" Aided in sales processes and handied customer inquiries

"Coordinated logistics for local trade shows, attracting over 500 attendees per event

"increased revenue by 15% by upseling and cross-seling products CUSTOMER CARE REP

"Decreased average order completion time by 25% by optimizing the order tracking system. Komaroek CalletAVE rzU14 to 04/2016

sional studies, Nairobi, Kenya

ATIVE

Handled custoie qieh sstomer catisfaction rate of 95%

"Drove a 10% increase in customer retention rate through proactive problem solving

" Improved team productivity by 20% by implementing a new CRM system English Basic

" Tech sawy

"Email marketing

"Empathy

CUSTOMER SERVICE REPRESENTATIVE/RECEPTIONST 02/2012 to 07/2015 Komarock South Secondary School, Nairobi, Kenya

Stability.

*Handled customers and pupils inquiries, data entry's, making appointments for the principal and receiving calls.

Unity College of Professional Studies, Nairobi, Kenya Diploma. Secretarial/Business Administration/Courses, 12/2011 st Patrick Computer College. Nairobi, Kenya

Diploma. Computer Studies 07/2009

St Monica Chakol Girls High School. Busia, Kenya

High School, Primary Education, 01/2008

11/2004

Mol Forces Academy Nairob, Kenya

lames, Mwang, +254*********

Business Engish B2:

teams to

cesume

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