Remote Customer Service Enthusiast with Care Experience
Resume:
Melissa M. Rump
***** ******** **. ********* ** *9522
************@*****.***
Career Objective: Dedicated and detail-oriented candidate searching to secure a career in a setting where opportunities for advancement are at and showing my passion to work in the child care setting or elderly care setting. Would like to advance and get med tech certification in the future.
Skills: Customer service, strong multi-tasking skills, very strong attention to detail, team- oriented individual, and the ability to shine through difficult times and emotional situations. CPR and First Aid certified. Experience in Infant and toddler care giving. Up to date certifications PA Child Abuse. Mandated Reporting, Safe Sleep Practices, Seeing with Optimism, QuantiFERON Plus for TB up to date, NSOR, PA State Police Criminal Record Check, Health and Safety Part 1 and Part 2, Overview of Keystone Stars, DHS Fire and Safety 2025. Previous child care in my home. Direct Care Worker Certificate.
Professional Experience:
10/2025-01/2026- Infant Teacher- Little Mates- Lesson planning, daily interaction with infants
ages 6 weeks to 1 year old. Prepare meals, diaper changes, etc.
06/2002- 06/2020-
In Home Childcare- Babysitting in my home for ages ranges from 6 weeks old to 10 years old. Nurturing and loving each child as a child should be. For all children I incorporated a learning environment such as songs, books, and so on for older ages. In home care giving only consisted of about 3 to 4 children at a time. This was while my own children attended public school.
02/2013- Ongoing
Personal Caregiver- personal caregiver for 70-year-old mother and 78- year- old father. Mother has dementia and MS. Father just needs meal prep and medication reminders. While caring for elderly
parents, I also took care of small children of friends and family. Ages ranges were from newborn until school age.
04/12/2025- 05/15/2025
Ensemble Health Partners- check patients in for lab work, schedule appointments, verify insurances, collect co-pays or payment for outstanding balances.
03/2024- 05/2024
Russell Plywood- Purchaser; purchase plywood for various companies in Pa and DE. Building invoices, creating truck loads and railcar loads to be shipped to appropriate locations.
09/2023-11/2023
Lebanon County DES- 911 dispatcher for Lebanon County. Route 911 emergency calls to proper
Departments such as Police, EMS and Fire services.
06/2016-01/2022
Fleetwood Fire Company Social Quarters- Bartender/Cook/Board Member; cooked daily meals on menu as well as create new meal ideas weekly. Board positions: Recording Secretary and Financial Secretary. Billing and Payroll. HR duties such as orientation, training and hiring screenings. Supervisor of bartenders and other cooks at establishment.
12/2019-06/2020
Concern Behavioral Health- Verify insurance, check patients in and out, schedule appointments, assist doctor with ROIs or medication refills. Office manager, new hire training.
06/2002-12/2019
D&M Demolition- Co-Owner with spouse operating a mobile home demolition and clean out company. All office work, physical work included operating equipment. AR/AP. QuickBooks, data entry, invoicing, payroll, scheduling. Supervisor of labor workers.
Education: Kutztown Area High School; High School Diploma (home-schooled)
References:
Ashely Henderson- 484-***-****
Brittany Shick- 484-***-****
Allyson Davis- 610-***-****
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