Strategic Operations Leader with Finance Expertise
Resume:
THATO MOSHAPA
COUNTRY DIRECTOR OPERATIONS & STRATEGY LEADER FINANCE & HR MANAGEMENT
P.O. Box 60584, Gaborone +267-**-***-*** / +267-**-***-*** ********@*****.*** https://www.linkedin.com/in/thato-moshapa-911b98a7/ Results-driven operations and strategy leader with extensive experience in country-level management, finance, HR, and logistics across public and private sector programs. Skilled in developing and executing strategic plans, optimizing operational efficiency, and leading high-performing teams to achieve measurable outcomes. Proven track record in reducing costs, improving service delivery, and driving business growth through innovative process improvements and effective stakeholder engagement. Holds formal accounting qualifications (AAT – Intermediate) and deep expertise in supply chain management, procurement, fleet operations, and compliance frameworks. Recognized for building robust operational systems that support data-driven decision-making, enhance performance, and ensure organizational sustainability.
KEY CAREER HIGHLIGHTS
Workforce
Botswana Oil Project: Reduced production and labor costs by 12% (BWP 3 million) by introducing staggered shifts of skilled labor from the Philippines.
Implemented the WeLink app for Avis, linking drivers and engineers in real-time, resulting in contract renewal and a 10% fee increase.
Introduced evening picking shifts for Haiden/Aspen Logistics, reducing delivery delays and increasing retail sales by 20%.
Africa Personnel Services (APS)
Expanded client portfolio from 1 to 6 clients, increasing turnover by 120%.
Co-designed and rolled out a route-to-market strategy for CCBB, improving stock picking rate while maintaining a safe working environment.
Introduced forward share merchandising at KBL, increasing retail shelf impact.
Built operations from zero to first production at Cheetah Cement Botswana, achieving break-even successfully. FSG Limited – Operations & Supply Chain Management
Integrated tombstone supply chain network, reducing costs and lead times, achieving 15% cost savings.
Reduced cost and risk by 25% in private cemetery operations through soil treatment before plot allocation.
Led tombstone repair initiatives, increasing customer satisfaction and generating repeat business and referrals. KEY SKILLS
Strategic Planning
Budget Development & Financial Oversight
Program Implementation & Evaluation
Operations Management
Human Resource Management
Procurement & Supply Chain Coordination
Contract Management
Risk & Compliance Management
Stakeholder & Donor Engagement
Performance Monitoring & Reporting
Logistics & Fleet Management
Customs & Cross-Border Operations
Inventory Control & Warehouse Administration
Data Analysis & Audit Preparation
Microsoft Office Suite (Word, Excel, Outlook, Access)
Interfront Customs Border Solution
Asycuda
Auto-mate Inventory System
Class B Driver’s License – No. 129364
PROFESSIONAL EXPERIENCE
Country Director
Workforce – Gaborone, Botswana Nov 2024 – Present
Designed and executed a country-specific strategic plan aligned with global objectives to guide national operations, drawing on long-range planning, change management, and stakeholder engagement.
Directed program development and implementation by overseeing operational frameworks, which strengthened service delivery and enabled data-driven evaluation of project outcomes.
Monitored and controlled the national budget by applying financial oversight and compliance principles, ensuring all expenditures aligned with both internal policy and donor frameworks.
Recruited and mentored key staff by implementing structured onboarding and growth initiatives, creating a collaborative workplace culture focused on development and accountability.
Represented the organization during high-level stakeholder engagements, using negotiation and diplomacy to maintain trusted relationships with government agencies, donors, and partners.
Instituted compliance and risk mitigation systems through internal policy audits, safeguarding the organization from legal and regulatory discrepancies.
Spearheaded internal communications by formalizing reporting lines and promoting operational transparency, resulting in timely decision-making at all levels.
Led performance monitoring through new evaluation tools, ensuring continuous learning and performance benchmarking across programs and staff functions.
Country Manager
Africa Personnel Services Botswana – Gaborone Jun 2022 – Nov 2024
Directed cross-functional teams through the execution of operational plans, aligning daily performance with strategic goals to sustain national service coverage.
Evaluated program results using client feedback and internal audits, and translated findings into adjustments that improved placement quality and operational responsiveness.
Managed financial planning across departments, using cost control and analysis to maintain budget integrity and donor compliance.
Mentored department heads by facilitating coaching and feedback sessions that nurtured team ownership and enhanced performance culture.
Advanced client retention by tailoring staffing solutions to meet organizational needs, applying consultative selling and relationship management techniques.
Improved workflow efficiency by initiating digital tracking systems that supported timely reporting and performance analytics.
Strengthened team collaboration through interdepartmental alignment meetings, fostering a shared understanding of organizational goals and challenges. Acting Country Manager
Africa Personnel Services Botswana – Gaborone Aug 2019 – Jun 2022
Assumed leadership during a transitional period by stabilizing national operations, drawing on organizational planning and team reassurance to ensure uninterrupted service.
Piloted performance metrics and revised operational dashboards to improve reporting accuracy and increase decision-making speed.
Built staff capacity by facilitating internal promotions and recognizing high-potential talent through quarterly review systems.
Guided crisis response planning by reallocating field personnel during resource shortages, ensuring business continuity under pressure.
Cultivated new donor relationships by participating in business development meetings, representing the organization’s operational capabilities.
Audited compliance with organizational standards across branches and initiated corrective actions that enhanced accountability.
Supported cross-border operations by coordinating with regional leads and harmonizing reporting structures across multiple jurisdictions.
Operations Officer
Africa Personnel Services Botswana – Gaborone Nov 2018 – Jul 2019
Managed administrative and logistics processes by coordinating schedules and resources to support staffing operations across key accounts.
Maintained data quality in documentation systems by verifying submissions and resolving discrepancies in real time.
Supported new client acquisition by delivering operational briefings and outlining value-aligned staffing models.
Responded to worker concerns through structured grievance handling, resulting in timely issue resolution and greater trust in management.
Generated internal performance reports that tracked progress and informed adjustments in operational planning.
Collaborated across departments to ensure that service delivery timelines were consistently met, drawing on coordination and follow-through.
Sales, Operations and Logistics Coordinator
FSG Limited – Gaborone Jun 2017 – Oct 2018
Oversaw operations across 18 branches by monitoring sales performance and implementing corrective measures that aligned with strategic sales targets.
Coordinated procurement for tombstones and caskets through accurate forecasting and supplier liaison, ensuring timely stock availability.
Developed budgeting and forecasting models to track profitability, contributing to more informed procurement and operations decisions.
Led logistics planning by assigning deliveries and optimizing routes, which reduced operational delays and service complaints.
Facilitated loss control training and documentation, embedding preventive practices into daily operations.
Negotiated vendor contracts by applying cost-benefit analysis and leveraging supplier relationships to improve terms.
Conducted facility audits to assess compliance and led remedial improvements across branch locations.
Supervised performance appraisals, ensuring staff alignment with organizational objectives and identifying development opportunities.
Sales Administrator / Operations & Logistics Administrator Naledi Motors – Gaborone Sep 2005 – May 2017
Generated and analyzed monthly sales reports by comparing data across time periods and targets, contributing insights for strategic adjustments.
Managed procurement of parts and vehicles by issuing purchase orders and reconciling deliveries, minimizing supply chain disruptions.
Handled claims processing for VAT, insurance, and customs rebates, ensuring accurate documentation and timely submission.
Led international customs clearance and documentation for vehicle imports and exports, maintaining full compliance with trade regulations.
Executed warehouse management by conducting monthly stock takes, verifying serial data, and preparing audit packs.
Coordinated vehicle registrations with transport authorities and ensured legal road-readiness before delivery to clients.
Managed fleet documentation and maintained logs for all vehicles in stock, supporting traceability and asset tracking.
Prepared financial reconciliations with accounting teams, enabling seamless audit processes and clear expenditure trails.
Enforced warehouse security procedures and housekeeping standards to protect assets and maintain compliance.
Accounts Assistant
Pelican Removals (Pty) Ltd – Gaborone Jan 2004 – Aug 2005
Collected outstanding debts by coordinating follow-up with clients, improving receivables and reducing aged debt.
Reconciled bank accounts and updated cashbooks daily, ensuring timely and accurate reporting to the finance manager.
Issued cheque requisitions and tracked payments, maintaining financial control over operational expenses.
Matched invoices with delivery notes and purchase orders to verify transaction accuracy before ledger entry.
Maintained vendor records and generated payment schedules, ensuring smooth relationships with suppliers.
Oversaw fuel management records, confirming allocation accuracy and reconciling discrepancies.
Updated petty cash ledgers and performed weekly reconciliations to maintain financial transparency. EDUCATION
Association of Accounting Technicians (AAT) – Intermediate Gaborone Institute of Professional Studies 2002
Association of Accounting Technicians (AAT) – Foundation Gaborone Institute of Professional Studies 2002
REFERENCES
Mrs. Leanne Van Zyl
Country Manager, Africa Personnel Services
+267-******** ************@*****.***
Mr. Ranjit Wickramatunge
Finance Manager, Naledi Motors
+267-******* **************@************.**.**
Mr. Paul Masie
Chief Executive Officer, Alexander Forbes Botswana
Mr. Basker
Finance Director, FSG
+267-******* ******@***.**.**
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