Veterinary Technician with Client Care Focus
Resume:
ALANA D. SMITH
*** **** ****, ******, ** ***** * 610-***-**** * *************@*****.***
Problem-solving Organization Empathy
Time Management Customer Service Flexibility
Communication Observation Patience
EXPERIENCE
Professional Summary
Motivated and reliable professional with hands-on work experience and strong communication skills. Recognized for strong communication skills, quick learning, and the ability to remain calm in fast paced environments. Demonstrates initiative, reliability, and a commitment to quality care. Seeking an opportunity to grow and contribute to a supportive organization. Prospect Park Veterinary Clinic
Veterinary Technician November 2025 – Present
● Safely and effectively restrained and handled animals during examinations and procedures
● Assisted in surgical procedures; monitored anesthesia and patient vital signs
● Performed venipuncture and assisted with diagnostic sample collection
● Conducted laboratory testing and supported radiology and imaging services
● Triaged patients and monitored hospitalized animals
● Prepared, stocked, and maintained surgery suites and exam rooms
● Administered medications and supported pharmacy operations
● Maintained clean, sanitary cages and clinical areas in compliance with hospital protocols
● Provided client education and communicated treatment plans clearly
● Mentored junior staff to ensure adherence to clinical standards and best practices Haverford Animal Hospital
Veterinary Technician Assistant November 2022 – April 2023
● Assisted with safe animal restraint during examinations and procedures
● Supported laboratory testing and basic diagnostic work
● Cleaned and sanitized cages, exam rooms, and treatment areas
● Stocked surgery and exam rooms with necessary supplies
● Fed and cared for hospitalized animals to ensure comfort and well-being 7-Eleven – Media, PA
Customer Service Associate June 2022 – September 2022
● Processed customer transactions accurately and efficiently using POS systems
● Maintained a clean, organized, and well-stocked store environment
● Prepared and cooked food items in accordance with food safety standards
● Provided friendly customer service and addressed customer needs and concerns
● Completed additional duties as assigned to support daily store operations Walgreens – Springfield, PA
Customer Service Associate February 2021 – August 2021
● Processed customer transactions accurately using POS systems
● Maintained store appearance by organizing shelves and keeping work areas clean and orderly
● Printed photos, created posters, and restocked photo machine supplies
● Processed online orders efficiently and accurately
● Assisted customers with questions and store services Party City – Springfield, PA
Sales Associate October 2020 – January 2021
● Processed customer purchases accurately and efficiently
● Maintained store appearance by organizing merchandise and keeping work areas clean
● Inflated balloons and processed custom balloon orders
● Assisted customers with costume selection and online orders
● Maintained supplies and ensured workstations were fully stocked
● Performed additional duties as assigned
Rita’s Italian Ice – Upper Darby, PA
Sales Associate March 2020 – October 2020
● Processed customer transactions accurately and efficiently
● Prepared and served water ice and ice cream products per customer requests
● Maintained cleanliness of service area throughout shifts
● Washed dishes, removed trash, and completed end-of-day cleaning duties
● Provided friendly customer service in a fast-paced environment Additional Highlights
● Trusted to train and mentor new team members
● Flexible schedule; available evenings and weekends
● Strong work ethic with positive attitude
● Maintains a calm, professional attitude in fast-paced settings
● Reliable attendance and strong work ethic
● Detail-oriented with a focus on quality and safety EDUCATION
Harcum College -Bryn Mawr, PA
August 2021 – May 2023
Major -Animal Center Management
Upper Darby High School – Drexel Hill, PA
June 2021
REFERENCES:
Mary Hill (Current staff member of Prospect Park Vet Clinic)
Dionne Lee (Previous staff member of Harum College)
*********@*****.***
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