Tech-Savvy IT Support & Network Administrator
Resume:
Gregg C. Mock
Sicklerville NJ, **081
E-Mail Address: *******@*****.***
Professional Experience:
Work experience:
**/**** - ******* ********** ******** Public Schools Blackwood, NJ
Computer Technician/Network Administrator
40 hours/week Responsible solely for district Chromebooks; Track, inventory, and distribute devices;
Repair damaged Chromebooks and laptops; Receive and set up Chromebooks;
Troubleshoot computer hardware and software applications; Set up and configure smart-
boards, projectors, printers, and computer peripherals; Study documentation provided
with new or updated software and then install that software; install network cabling;
Create and maintain the network using switches and routers; Maintain and update servers;
Repair damaged Chromebooks and laptops. Utilized Spice Works ticketing systems to
track end users’ issues within the IT department. Monitor and optimize disk space laptops.
08/2000 – 12/2005 TimeWarnerCable of Philadelphia Philadelphia, PA
Lead Technical Support Representative
40 hours/week Assisted broadband customers with PC and internet related problems; troubleshot
Network configuration issues; Trained staff on the use of new and updated soft-
ware and hardware; Scheduled staff for system coverage; Updated procedure
documentation; Performed other related duties and responsibilities.
10/1987 – 12/1990 Rapidforms, Inc. Bellmawr, NJ
Computer Operator/PC Coordinator
40 hours/week Assisted local and remote users with system problems; Ordered PC and peripheral
parts, supplies, and software; Performed system configuration and backups;
generated daily workload reports; Set up PC and configure PCs; Developed
operational documentation; Studied vendor documents for software installation.
Systems: VAX/VMS 8600, Compaq DeskPro 286/386
04/1987 – 10/1987 Tropicana Hotel and Casino Atlantic City, NJ
Lead Computer Operator
40 hours/week Assisted end users with information technology issues and requests; configured
workstations and printers; Oversaw daily activities of a fully functional computer
operations department; Monitored disk space and added memory as needed.
02/1985 – 04/1987 Universal Health Services, Inc. King of Prussia, PA
Support Analyst/Computer Operator
40 hours/week Assisted end user with troubleshooting hardware and software programs; Ran
daily batch and backups jobs; Created Control Language (CL) commands to
execute tasks. Maintain and updated files to control system operations.
Gregg C. Mock 2
Education:
05/2003 – 08/2003 Camden County Community College Cherry Hill, NJ
Course of study: CCNA Certificate
Cisco Certified Network Associate
03/1982 – 10/1982 Programs and Systems Institute(PSI) Philadelphia, PA
Course of study: COBOL, Fortran, Assembly language, RPG II, JCL, Computer
operations and Networking.
10/1980 – 05/1982 Cheyney University of Pennsylvania Cheyney, PA
Major: Political Science / Minor: Computer Science
US Citizen
Registered for selective services
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