Executive Leader in Operations and Community Service

Dr. Wanda W. Fowler

Mocksville, NC ***** Phone: 743-***-****

Email: ***************@*****.***

EXECUTIVE SUMMARY

Highly accomplished Leader and Administrator with over 25 years of experience bridging the gap between corporate operational excellence and community-focused ministry. Boasting a 20-year tenure at a leading energy co-op, with expertise in financial management, solution-based customer service, and commercial account liaison. A Doctorate-level professional with a proven ability to lead large-scale projects, mentor diverse teams, and manage complex organizational finances.

CORE COMPETENCIES

● Operations & Administration: Multi-line phone systems, Microsoft Office Suite, record maintenance, and clerical oversight.

● Financial Stewardship: Cash drawer reconciliation, bank deposits, commercial contract services, and church financial oversight.

● Strategic Leadership: Problem-solving, team mentoring, board-level decision-making, and marketing program endorsement.

● Relational Management: High-level liaison between organizations and stakeholders; expert in conflict resolution and "solution-based" service. PROFESSIONAL EXPERIENCE

EnergyUnited Statesville, NC

Senior Customer Service Representative & Commercial Liaison 1999 – 2019

● Operational Excellence: Managed high-volume service requests for Electric and Propane sectors with minimal supervision.

● Account Management: Provided dedicated contract services for commercial accounts and conducted comprehensive account activity reviews.

● Financial Integrity: Processed daily payments, managed cash drawers, and prepared secure bank deposits with 100% accuracy.

● Technical Consulting: Advised customers on energy efficiency and product installations, converting complaints into solution-based resolutions.

● Team Support: Acted as a mentor for new and existing team members; maintained "on-call" status for emergency situations, ensuring timely responses.

Greater Church & Other Ministry Roles NC Region

Associate Minister / Leadership Board Member 1996 – 2023

● Leadership: Served on the ministerial staff and Board of Directors

(Women of Purpose).

● Executive Oversight: Former Co-Chairman of the Salem Pregnancy Center; oversaw church-wide finances and organized large-scale fundraisers.

● Public Speaking: Proficient teacher and speaker; planned worship services and stepped in for Senior Pastors as needed. Funder America NC

Shipping & Receiving Manager 1997 – 1999

● Directed logistics and inventory flow, ensuring accuracy in high-volume shipping environments.

Verification: Inspecting incoming shipments for damage and ensuring the contents match the purchase order (PO) and packing slip.

Documentation: Managing all paperwork, including Bills of Lading

(BOL), invoices, and digital entry into Warehouse Management Systems (WMS).

Quality Control: Rejecting damaged goods and coordinating with the procurement team for replacements or credits.

Scheduling: Coordinating with freight carriers (UPS, FedEx, LTL trucking) to schedule pickups and deliveries.

Packaging Oversight: Ensuring all items are packed securely according to safety standards to minimize transit damage.

Compliance: Ensuring all shipments meet international and domestic shipping regulations (including HAZMAT if applicable).

Staff Supervision: Hiring, training, and scheduling warehouse clerks and forklift operators.

Safety Compliance: Enforcing OSHA standards and maintaining a "Safety First" culture to prevent workplace injuries.

Budgeting: Monitoring shipping costs and negotiating rates with carriers to improve the company's bottom line.

FORMAL EDUCATION

Doctor of Ministry (D.Min.) Grace Biblical College Kannapolis, NC 2023 – 2025

Master of Divinity (M.Div.) Ambassadors Christian College Kannapolis, NC 2019

Bachelor of Divinity Ambassadors Christian College Kannapolis, NC 2017 Associate of Divinity Ambassadors Christian College Kannapolis, NC 2015 TECHNICAL &PROFESSIONAL SKILLS

● Software: Microsoft Office (Word, Outlook, Excel), PC Program Management, CRM Database entry.

● Communication: Call Center Management, Public Speaking, Conflict De-escalation.

● Administrative: Multi-line Phone Systems, Filing Systems, Time Management.

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