Senior Operations & Logistics Leader with National Dispatch Expertise

Christine Tran

Greenwood, IN ***********@*****.*** 408-***-****

Professional Summary

Senior operations and logistics manager with extensive experience leading national dispatch, routing, cross-dock, and transportation operations across remote and on-site environments. Proven record managing distributed teams, 1099 drivers, vendors, and BPO partners while driving performance through KPI ownership, route optimization, and sales-driven dispatch strategies.

Operations Manager – Logistics & Dispatch (Pre-Planning) NationsBenefits Dec 2024 – Present

- Own national pre-planning, routing, and trip sales operations across multiple states

- Lead in-house and BPO dispatch teams with KPI-driven accountability

- Drive route optimization to reduce deadhead miles and improve coverage

- Manage vendor negotiations and incentive approvals

- Monitor SLA compliance and escalation trends

- Coach managers and agents through performance reviews

- Partner with leadership on staffing and forecasting Interim Logistics Operations Manager – Cross-Dock AWH Logistics 2024

- Managed daily cross-dock operations for automotive parts distribution

- Oversaw 1099 drivers, dispatch, and compliance

- Directed load planning and route sequencing

- Reduced dwell time through dock coordination

- Resolved real-time operational disruptions

- Implemented temporary reporting controls

- Handled client escalations

Logistics Operations Specialist Siemens Healthineers Nov 2023 – Aug 2024

- Coordinated time-sensitive medical equipment logistics

- Managed transportation scheduling and execution

- Maintained SAP shipment documentation

- Resolved delivery exceptions

- Ensured healthcare logistics compliance

- Tracked assets and inventory movement

- Supported process improvement initiatives

Logistics & Transportation Supervisor RK Logistics Apr 2021 – Aug 2023

- Led 3PL warehouse and transportation operations

- Managed 40+ drivers across regional routes

- Oversaw inbound and outbound logistics

- Planned routes and dispatch execution

- Served as primary client contact

- Enforced safety and compliance standards

- Improved workflows and staffing models

Dispatch & Transportation Operations Manager CareCar Dec 2019 – Jun 2021

- Managed remote NEMT dispatch operations

- Supervised dispatch staff and schedules

- Recruited and onboarded agents

- Coordinated trip routing and adjustments

- Handled escalations and complex cases

- Maintained regulatory compliance

- Improved dispatch efficiency

Operations Manager – Legal Services Farmer & Wright Jun 2021 – Feb 2022

- Managed daily operations for remote law firm

- Oversaw intake and compliance workflows

- Supervised appointment setting

- Coordinated attorney scheduling

- Tracked operational metrics

- Improved intake efficiency

- Served as operations liaison

HR Operations Coordinator BlueJay Delivery HR Feb 2022 – Jun 2022

- Recruited and onboarded 40+ delivery staff

- Processed compliance documentation

- Coordinated background checks

- Maintained HR records

- Supported workforce planning

- Reduced onboarding delays

- Answered employee process questions

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