Penni Sferlazza

Penni Sferlazza

Remote Office Manager OperaƟons Bookkeeping Customer Service

ô Remote (U.S. authorized) 75087

ô **************@*****.***

ô 214-***-****

ô LinkedIn: hƩps://linkedin.com/in/drpenni

Professional Summary

Highly organized Remote Office Manager with 10+ years of experience supporƟng service-based and construcƟon businesses. Proven experƟse in scheduling field technicians, QuickBooks bookkeeping and payroll, customer service, HR administraƟon, and business operaƟons. Known for professionalism, accuracy, and the ability to manage mulƟple prioriƟes in fast-paced environ- ments—well aligned with Mr. Appliance’s remote operaƟons and customer-first service model. Core Competencies

· Remote Office Management

· Scheduling & Dispatch CoordinaƟon

· QuickBooks (Payroll, AP/AR)

· Customer Service & Call Handling

· HR AdministraƟon & Onboarding

· MicrosoŌ Office & Google Workspace

· Data Entry & DocumentaƟon

· Process Improvement

· Vendor & Client CommunicaƟon

· Time Management & OrganizaƟon

Professional Experience

Ofϐice Manager CFO HR QuickBooks Bookkeeper (Remote) 911 Touch Up LLC — Rockwall, TX 75087

June 2019 – Present, Same Group of Owners; started April 6, 2004 (21 years)

· Manage day-to-day remote office operaƟons for a service-based business

· Schedule and coordinate field service teams to ensure efficient job coverage

· Handle QuickBooks payroll, accounts payable, and accounts receivable

· Provide professional phone support and customer communicaƟon

· Maintain HR records, policies, and administraƟve documentaƟon

· Support leadership with reporƟng, organizaƟon, and operaƟonal oversight

· Sales, customer service, and customer retenƟon were always a priority

· Oversaw office operaƟons for a construcƟon company for over a decade

· Managed payroll, bookkeeping, invoicing, and financial tracking

· Scheduled crews and coordinated on-site services

· Delivered consistent, high-quality customer service

· Assisted in business development and the sale of a porƟon of the company Resume Continued ... Penni Sferlazza

Technical Skills

· QuickBooks (Advanced)

· MicrosoŌ Excel, Word, Outlook, Access, Publisher

· Adobe CreaƟve Suite (Photoshop, InDesign) AI,

· Full Cycle RecruiƟng and HR

· Google AnalyƟcs, Facebook MarkeƟng,

· SEO / SEM Fundamentals, Online MarkeƟng

· WordPress & Web Plaƞorms

Certiϐications

· CFCC – CerƟfied Faith-Based Clinical Counselor

· Valid Driver’s License

Assessments (Indeed)

· Scheduling — Proficient

· Filing & OrganizaƟon — Proficient

· Customer Focus & OrientaƟon — Proficient

Additional Information

· Authorized to work in the U.S. for any employer

· Strong typing, data accuracy, and documentaƟon skills

· Experienced in remote work environments

· Excellent home office setup with 1 GB wired internet

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