Compassionate Front Desk Specialist with Leadership Potential

Jordan Riley Benham

Palm Desert, CA ***** **********@*****.*** 407-***-****

Customer Service Professional

Dedicated Customer Service Professional with extensive experience in managing front desk operations, delivering timely and accurate service, and providing compassionate care dto clients. Proven ability to provide customer satisfaction, streamline processes, and mentor staff to achieve high performance standards. Committed to continuous learning and personal development, with a strong focus on spreading kindness and helping others. Seeking a role that leverages my skills and allows for the pursuit of further education in the nursing field as well as giving back to my community.

Key Skills

Customer Service Excellence Scheduling and Appointment Management Training and Mentoring Staff

Efficient Time Management Attention to Detail Strong Communication Skills Problem-Solving Skills Adaptability and Flexibility Team Collaboration Safety and Compliance Adherence Inventory and Supply Management

Professional Experience

Midway Specialty Care - Orlando, FL 2023 - 2024

Front Desk Clerk/Supervisor

Efficiently managed front desk operations, including answering phones, scheduling patient appointments, and verifying insurance for patients in the LGBTQ+ community

Accurately verified patient demographics and facilitated timely check-ins, ensuring seamless coordination with physicians

Successfully completed prior authorizations for medication approval, expediting patient access to necessary treatments and improving overall care delivery.

Trained and mentored new front desk staff, enhancing team performance and contributing to a cohesive and efficient office environment.

Crew Health – Orlando, FL 2021 - 2023

Front Desk/Trans Advocate/STI tester

Medical office serving the LGBTQ+, HIV, and Trans communities.

Effectively ran front desk operations including answering phones, scheduling patient appts, verifying insurance, and checking patients out, while maintaining great customer service.

Continuously ensured the flow of the office was seamless, as well as enjoyable for the patients

Worked closely with new and existing trans patients in helping them to navigate their care, as well as providing resources and other supportive services to ensure quality care and compassion.

Completed all Florida required courses to become a certified STI tester, ensuring quality, accurate testing while, educating patients on risks of STI’s, including HIV.

Garryowen DSP, LLC - Apopka, FL

Amazon Delivery Driver 2020- 2021

Delivered over 150 packages daily with a 99% on-time delivery rate, consistently exceeding company performance standards.

Communicate patron meal desires or suggestions while suggesting higher margin dishes to fit their preferences

Enhanced customer satisfaction by providing exceptional service, maintaining a professional demeanor, and promptly addressing delivery concerns or issues.

Streamlined delivery routes using advanced GPS technology, reducing average delivery times by 10% and increasing overall route efficiency.

Punkys Bar and Grill – St. Petersburg, FL 2018 - 2020

Dually trained as server, food runner and host. Ensuring customers received the correct order, in a timely fashion, ensuring customer satisfaction

Consistently ran a four to five top section, serving 4-5 tables at a time, while also being tasked to serve large parties and banguets

Communicate patron meal desires or suggestions while suggesting higher margin dishes to fit their preferences

Efficient use of seating map, allowing customers to be seated where they requested, while also being mindful of the servers loads

Maury Regional Medical Center - Columbia, TN

Catering Manager 2017 - 2019

Delivered meals to patients punctually, adhering to individual dietary plans to support their health and recovery.

Ensured accurate and timely meal service, resulting in improved patient satisfaction and positive feedback.

Maintained and restocked coolers and pantries on hospital floors, ensuring consistent availability of food supplies.

Collaborated with healthcare staff to address special dietary needs, enhancing patient care and nutrition.

Papa John's - Spring Hill, TN 2012 - 2017

Manager/Cook/Driver

Efficiently stocked production coolers, ensuring the freshness and availability of ingredients.

Prepped ingredients with precision, contributing to streamlined kitchen operations and timely meal preparation.

Prepared meals with meticulous attention to customer food allergies, ensuring safety and satisfaction.

Supervised all kitchen procedures, maintaining high standards of cleanliness, organization, and efficiency.

Ensured adherence to kitchen quality standards, resulting in consistently high-quality meals and positive customer feedback.

Target - Murfreesboro, TN 2012 - 2014

Target Team Member

Efficiently managed sales floor operations, ensuring shelves were fully stocked and organized

Successfully handled inventory management, accurately tracking and replenishing stock

Collaborated with team members to unload and put away deliveries swiftly each morning, improving overall store efficiency and maintaining a clean and orderly stockroom.

Education

High School Diploma

Williamson County Middle College

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