Customer Care Specialist with 10+ Years Experience

Marissa Jones, Assistant Manager

***** ****** **, ******, ****** States, 240-***-****, ***************@*****.***

PROFILE

Dedicated and highly experienced Animal Care Specialist with extensive knowledge in animal behavior, and welfare, ensuring optimal health and safety for diverse species. Proven success in delivering exceptional customer service, effectively communicating with clients, and building strong relationships to provide personalized support and education.

EMPLOYMENT HISTORY

Jul 2021 — Present

Pet Stylist/Assistant Manager, Petco

Bowie,MD

Thoroughly checking dogs for any potential health concerns.

Monitor dogs while in the care of our salon

Ensure that dogs have constant access to water during their entire groom.

Answer phone calls

Book appointments

Safely handle all dogs

Assist pet parents to understand the grooming requirements for the breed of their dog

Place orders to ensure salon is consistently stocked

Make schedule for the salon employees

Jan 2024 — Mar 2025

Vet technician, Value Vet

McLean, VA

Check clients in and make note of what they’re there for and get info for vet.

Check clients out and process payments.

Draw vaccines for the vet and vet techs.

Call clients to go over care instructions and bloodwork results.

Prep pets for surgery. Shaving surgery area and cleaning the surgical site.

Prep surgery packs.

Scheduling appointments and answering phone calls and emails.

8. Disinfecting lobby and exam rooms after use.

Jun 2020 — Oct 2021

Receptionist, Dogtopia

Navy yard, DC

Provided exceptional customer service by greeting clients and addressing inquiries at front desk.

Maintained organized appointment schedules, ensuring efficient operations and minimal wait times.

Check pets in and out of the daycare safely and efficiently.

EDUCATION

Aug 2012 — Nov 2013

General Studies, College of Southern Maryland

LaPlata

Aug 2008 — May 2012

Westlake High School

Waldorf

SKILLS

Customer Service

Expert

Project Management

Experienced

Adaptability

Expert

Conflict Resolution

Expert

Attention to detail

Expert

Contact this candidate