Customer Service Specialist with Leadership Experience
Resume:
Ebony Jones Butler
Customer Service Specialist - Verizon
Henrico, VA 23075
*****************@***********.***
• To obtain a challenging position where my education and work experience can be utilized. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Pop’s smoke Shop - Richmond, VA
April 2021 to Present
I train and supervise all employees, keep track of all inventory that comes in and out of store.Open and close as needed.Keep track of all monetary receipts.I also upload all new inventory into system. Customer Service Specialist
Verizon - Richmond, VA
2009 to 2021
Answer calls and observations while developing stabilization plans or making referrals to services and resources. Provide crisis intervention services to patients who are a danger to themselves or others. Monitor a patient's treatment progress and keep track of his or her mental status. Write records and keep of all patient interactions for daily progress and ongoing stabilization status. YES Inc
2009/Present
Richmond VA
Quality Control Inspector
Tailored Brands - Richmond, VA
March 2017 to April 2018
Check each garment for accessories that may be missing also add items,and reject them as well Customer Care Unit
Verizon - Richmond, VA
2009 to 2010
Conduct comprehensive assessments for mental health treatment, Provide individual and group counseling for clients with co-occurring disorders, Develop relationships with representatives in other agencies to support individuals in attaining services, Participate in daily debriefing sessions, weekly supervision, department wide agency meetings, Coordinate, prepare and maintain required charting and documentation in timely manner, Develop individualized treatment plans with measurable goals and objectives;
Call Specialist
AES of Virginia, Inc - Richmond, VA
2007 to 2009
• Actively supervised 6-12 at risk youth in a therapeutic environment daily, Enforced behavioral modification program, Provide crisis intervention as needed, Provide case management to include weekly contacts etc, Update treatment plans and clinical case reviews; Front Desk Specialist
Young Women's Outreach Center - Kinston, NC
2005 to 2007
Provide individual counseling to youth, Provide guidance and role modeling to at risk youth, Ensured that program services and activities were facilitated daily, Customer Service Specialist
Southwood Medics - Richmond, VA
2003 to 2005
Interviewed prospective residents, Reviewed all paperwork monthly, Prepared all eviction notices through local Sheriff's Department, Attended all court sessions that were related to evictions, Actively managed 1,286 units, Processed applications by obtaining credit reports, employment verifications, and prior rental history, Maintained tenant files
Education
High school diploma or GED
Skills
• Forklift Operator (3 years)
• Customer service (10+ years)
• Caregiving (10+ years)
• Warehouse experience (10+ years)
• Microsoft Excel (8 years)
• Shipping & receiving (10+ years)
• English (10+ years)
• Data entry (6 years)
• Quality Inspection (6 years)
• Crisis Intervention
• Case Management
• Behavioral Health
• Manufacturing (10+ years)
• Individual / Group Counseling
• Mental Health Counseling
• Addiction Counseling (7 years)
• Crisis Management (3 years)
• Curriculum Development
• Intake Experience
• Driving (10+ years)
• Box truck (6 years)
• Commercial driving
• Time management
• RF scanner
• Stocking
• Behavioral Therapy
• Child & Family Counseling
• Delivery driver experience (5 years)
• Computer literacy
• Typing
• Property management
• Google Docs
• Microsoft Office
• Computer skills
• Microsoft Outlook
• Communication skills
• Administrative experience
• Dispatching
• Windows
• Data analysis skills
• Call center
• Quality assurance
• Upselling
• Google Docs
• Customer service
• Typing
• Windows
• Quality control
• Property management
• Manufacturing
• Forklift
• Front desk
• Driving
• Clerical experience
• Quality assurance
• Customer service
• Typing
• Clerical experience
• Front desk
• Google Docs
• Windows
• Driving
• Forklift
• Quality control
• Manufacturing
• Quality assurance
• Assembly
• Upselling
• Store management
• Leadership
• Computer hardware
• Supervising experience
• Sales
• Hotel experience
• Inside sales
• CRM software
• Recruiting
• Personal assistant experience
• Salesforce
• Office management
• Child & family counseling
• Behavioral therapy
• Childcare
• Hospital experience
• Telemarketing
• Guest services
• Travel planning
• Computer skills
• English
• Communication skills
• Transcription
• Account management
• Calendar management
• Executive administrative support
• Customer support
• Call center
• Outbound calling
• Cold calling
• Computer literacy
• Bilingual
• Phlebotomy
• Hospitality
• Documentation review
Certifications and Licenses
Forklift Certified
May 2018 to Present
Sit-down reach truck
Counseling Certification
Licensed Certified Social Worker
QMHP Certification
Substance Abuse Counseling Certification
Driver's License
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