Customer Service Specialist - Pablo Izeppi

CUSTOMER SERVICE SPECIALIST

PABLO IZEPPI

**** - ******* *****

**** - ***** ******** *** ***

Aviation

SEPTEMBER 2024-ACTUALIDAD

NOVEMBER 2022-JULY 2024

CREATION OF EXPORT DOCUMENTS

TRACKING SHIPMENTS AND SENT REPORTS

Conducted outbound calls to assist with ticket sales, travel packages, admissions, and event reservations.

Verified customer information and processed purchases, changes, and cancellations accurately.

Retained customers by identifying concerns and offering solutions tailored to their needs.

Documented interactions and transactions clearly while following company policies TRACK AND TRACE AGENT-LEAN SOLUTIONS GROUP

SALES, RETENTION AND CUSTOMER SERVICE SEA WORLD- ALORICA FEBRUARY 2019 - SEPTEMBER 2022

Conducted outbound calls to assist customers with residential and mobile internet services.

Troubleshot service issues and created new customer service accounts as needed. Retained customers requesting cancellation by addressing concerns and offering appropriate solutions.

RETENTION AND CUSTOMER SERVICE T-MOBILE - ALORICA

Spanish Native

English Fluent

I gained experience conducting structured interviews, collecting and verifying sensitive personal information, documenting detailed case notes with accuracy, and maintaining strict confidentiality. I am skilled in managing multiple cases simultaneously, identifying key facts, addressing client concerns with empathy and professionalism and organized documentation.

Client-focused professional with over six years of experience in customer service, documentation, and confidential information handling. Proven ability to manage high call volumes, gather accurate information, resolve issues, and follow structured procedures

JOBS

SCHOOL

LANGUAGES

SKILLS

3107-4853 ************@*****.*** Guatemala

Bachiller en ciencias y letras (highschool)

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