Executive Leader - Growth, Operations & Profitability Driver

Jaime D. Greene

***********@*********.***

Cell # 713-***-****

Proven, executive leader driving scalable growth, operational excellence, and profitability

Senior operations executive with 20+ years of experience in multiunit operations, franchise development, and sales leadership across hospitality, retail, and service organizations. Extensive background leading multimilliondollar portfolios, organizations of 100+ employees, and complex P&L structures. Recognized for building accountable leadership cultures, improving margins, and driving sustainable revenue growth.

Core Competencies - Enterprise & MultiUnit Operations - Global & Franchise Operations - Full P&L Accountability - Strategic Growth & Scaling - Financial Planning & Profitability Models - Executive Leadership & Talent Development - Regulatory & Compliance Oversight - Brand Standards & Guest Experience - M&A / New Store Openings (NSO)

PROFESSIONAL EXPERIENCE

Vice President of Worldwide Operations Eskimo Hut Houston, TX 2025 – Present

Executive oversight of global operations for Eskimo Hut, a rapidly expanding frozen beverage franchise brand. Lead strategic direction, operational performance, and brand execution

Provide enterpriselevel leadership for franchise partners

Director of Operations (360-Management) CO RTC Conroe, TX -2024 to 2025

Operational & financial oversight of Residential Treatment Center. Providing key business insights and direction on all RTC operations. Outline and execute profitability models while providing lasting benefits for youth in care. Directed an environment of ownership and accountability for a team of care managers responsible for 72 bed facility.

Multi-Unit Director/Operations Partner- (Bar Louie) Houston, TX -2022 to 2024

Resource Management; P&L Management; Regulatory Compliance; Franchise Development; Staff Performance Reviews; Management by Objective; Total Quality Management; Creating Excellent Guest Experiences; Customer Loyalty & Retention; Sales Forecasting; Financial Management, strategy, and HR administration.

Director of Operations- Hungry's Houston, TX – 2020 - 2022

Operational leadership and direction on mission /vision /values with full P&L accountability. Developing revenue growth, expense, cost, and margin control; service and delivery; targeting, quarterly financial goal management for 3+ High-End Casual Dining Mediterranean Restaurants.

Oz Rey (Finn Hall) Managing Director/ Houston TX 2019- 2020

Full oversight & direction of Houston's premiere food hall, consisting of 10 independently operated establishments with two full bars/ Catering & Delivery ops. Full-scale integration of vertical hospitality marketing/ guest application.

Feed Tx. (Liberty Kitchens) Director of Operations- Houston, TX – 2016 - 2019

Full P&L accountability for 3+ High-End Casual Dining Restaurants, setting clear expectations, Providing Operational oversight in Catering, Commissary & Administration.

Interviewing/hiring Managers, Training, motivating, and working with GMs, Assistant Managers & crew members, Providing analysis Operational direction & development in leadership systems.

Hospitality USA Area Director of Operations- Houston, TX – 2015 - 2016

Full P&L accountability for 6 Pubs & New restaurants, Setting clear expectations,

Interviewing/hiring Managers, Training, motivating, and working with GMs, Assistant Managers & crew members, Providing Operational direction & Developing systems for increased profitability, Driving “Guest comes first” ethics, financial & operational audits.

BMG-(Backfin) Multi-Unit Operations Partner- Houston, Austin, Chicago– 2014 -2015 Key contributor to new store Development and Operational oversight in three cities, surpassing goals and expectations, through a combination of effective promotional. Managed NSO and daily operations of full-service dining concept, leading Managers & Profitability, quality, safety, and service objectives.

Owner/Director TOP BEVERAGE CONCEPTS, LLC – Houston, TX – 2010-2014 Operated as Owner/Operating Partner/General Manager with Vaquero, Inc. DBA Tm. The Red River Dance Hall & Saloon (C&W dance hall with a full-sized outdoor rodeo arena) and Sweet Paris Creperie (Rice Village). Held full P&L accountability for all aspects of the business. Trained, mentored, and led a sales team of 60 in the bar, retail, and rodeo operations, & special events

Area Sales Manager GLAZIER FOODS COMPANY – Houston, TX – 2009-2010

Sales and management in Houston assigned regions. . Created and implemented strategies to capture new accounts and maintain/expand existing accounts. Developed promotional themes and strategies for new product line items. Opened 27 new accounts on an annual basis through weekly key product placement strategies. Consistently exceeded new account quotas as a result. Served as a key developer in new account set-up training and sales planning.

Multi-Unit General Manager RUBY TUESDAY LLP – Houston, TX –2008-2009

Full P&L accountability for All Ruby Tuesday locations in Houston, supervising and training a team of 50 employees across multiple Stores. Created and implemented marketing/promotional strategies, troubleshooting, and problem-solving relating to inventory management, and primary point of contact for all escalated guest issues.

General Manager, M.G.R. GROUP / SAM’S ROADHOUSE Houston, TX –2007-2008

Directed open new concept operations for a $2.1 million entertainment-style restaurant. Coordinated all schedules for managers and 50 hourly employees. Booked and planned for live bands. Created and implemented various marketing strategies to drive business growth.

General Manager, Landry’s (Joe’s Crab Shack), Houston, TX –1999-2007

Managed, coached, and evaluated a team of 90 employees within a $2.3 million seafood family-concept restaurant in Houston, with full P&L accountability. Oversaw hiring, orientation, and training functions. Directed local openings and conversions for new concepts. Maintained the highest P&L increased profitability on same-store sales.

Education & Credentials

Bachelor of Arts in Sociology /UNIVERSITY OF CALIFORNIA – Riverside, CA Graduate, Certified Program in Business Management

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