Customer Service & Office Support Professional
Resume:
Mariah Contreras
Bellflower, CA *****
*****************@*****.***
Professional Summary
To obtain employment at a professional entry level position that will utilize my customer service, office experience skills and abilities within a steady paced environment.
Authorized to work in the US for any employer
Work Experience
Assistant General Manager
Woodspring Suites-Bellflower, CA
April 2023 to Present
• Welcomed guests and addressed their concerns promptly to ensure customer satisfaction.
• Managed guest check-ins efficiently and handled customer complaints.
• Operated the cash register and ensured accurate transactions.
• Coordinated with vendors and scheduled services.
• Created employee work schedules and processed payroll submissions.
• Participated in hiring and termination processes.
• Assisted in various roles, including housekeeping and inventory management, to support operational needs.
• Maintained a clean and welcoming environment for guests. Package Handler Seasonal
Fedex-Anaheim CA
November 2022 to January 2023
· Received shipments from various carriers, verifying piece counts with supporting documentation. Answered customer questions regarding status or feasibility of job requests.
· Packaged, sealed, labeled, scanned and affixed postage to prepare materials for shipping
Customer Service Representative
Global Paratransit-Gardena CA
May 2021 to November 2022
· Utilized automated system log and retrieve call information
· Maintained logs and documentation to detail key information regarding incoming and outgoing calls
· Provided account information to customers and explained bill service policies and customer rights
· Recorded detail inquires or complaints to maintain up-to date records of customer interactions and transactions
· Conferred with customers by telephone or in-person to provide product or service information
· Responded to telephone inquires and complaints following standard operating procedures
Customer Service Representative/ Sandwich Artist
Subway-Norwalk CA
January 2018 to April 2022
· Reliable team member with 4 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. · Experience in pulling orders online, curbside, and over the phone.
· Expert at ringing up sales quickly and accurately. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Education
Downey High School
2018
Skills
• Office experience
• Management
• Time management
• Communication skills
• Customer service
• Sales
• Cash handling
• Order picking
Certifications and Licenses
Food Handler Certification
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