Customer Service & Administrative Support Pro

BRITTANY HILL

Customer Service Client Support Administrative Support

Prospect Park, PA

****************@*****.*** 610-***-****

PROFESSIONAL SUMMARY

Customer Service professional with 13+ years of experience delivering high-quality support in healthcare, government, retail, and corporate environments. Skilled in customer communication, problem resolution, scheduling, documentation, and process improvement. Known for empathy, professionalism, and the ability to handle high-volume interactions while maintaining accuracy and customer satisfaction.

CORE CUSTOMER SERVICE SKILLS

Customer Support & Client Relations

Conflict Resolution & De-escalation

Scheduling & Appointment Coordination

Data Entry & Documentation

Phone, Email & In-Person Support

Microsoft Office (Word, Excel, Outlook)

Confidential Records Handling

Process Improvement

Team Collaboration

Time Management & Multitasking

PROFESSIONAL EXPERIENCE

Patient Ambassador (Customer Service Focus)

Crossroads – Norristown, PA Feb 2023 – Sep 2023

Served as first point of contact for patients, providing professional and empathetic customer support

Scheduled appointments and managed check-in/check-out processes

Resolved patient concerns efficiently to maintain satisfaction

Maintained accurate records while following confidentiality standards

Communicated effectively with internal teams to ensure smooth service delivery

Passport Specialist III / Customer Service Representative

Kelly Services / CGI Federal – Philadelphia, PA May 2017 – Oct 2018

Assisted customers with passport applications and inquiries

Resolved issues quickly while ensuring compliance with federal procedures

Processed sensitive documents with accuracy and discretion

Trained new hires on customer service standards and workflows

Improved tracking processes to reduce errors and delays

Human Resource Specialist (Customer Support & Administration)

Army National Guard – Sellersville, PA Jan 2015 – Jul 2020

Provided customer service support to military personnel regarding HR inquiries

Managed confidential employee records and documentation

Coordinated scheduling, travel, promotions, and transfers

Responded to questions with professionalism and attention to detail

Used Microsoft Office to track data and produce reports

Sales Lead

Boscov’s – Plymouth Meeting, PA Nov 2010 – Dec 2015

Delivered exceptional customer service in a fast-paced retail environment

Resolved customer concerns and handled escalations

Trained and supervised staff to meet service and sales goals

Managed inventory and daily operational reporting

Improved customer engagement and repeat business

EDUCATION

Montgomery County Community College – Liberal Studies

Montgomery County Technical School – Graphic Design & Multimedia

Norristown Area High School – Diploma

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