Operations & Office Management Leader with 35+ Years Experience

SURESH SUMAITHANGI

New Hyde Park, NY ***** *****************@*****.*** 347-***-****

Professional Summary

Seasoned management professional with over 35 years of experience in office administration, hospitality, and operations management. Proven leader skilled in team supervision, process optimization, and customer service. Seeking a management role to leverage strong organizational and problem-solving abilities to drive operational excellence and team success.

Willing to relocate to: Providence, RI - Milford, CT - Worcester, MA

Sponsorship required to work in the US

Work Experience

General Manager

S&S Services-Mapleville, RI

January 2017 to August 2025

*Oversaw all office administration and marketing operations for the company

*Managed daily business activities to ensure smooth workflow and productivity

*Supervised staff and delegated tasks to maintain high performance

*Developed and implemented office policies and procedures

*Coordinated with clients and vendors to support business growth

*Handled budgeting and expense tracking for office operations

*Ensured compliance with company standards and regulations

*Trained new employees on company processes and customer service expectations

Manager

Best Western-Attleboro, MA

January 2012 to January 2017

*Directed all front office operations to deliver excellent guest service

*Supervised front desk staff and scheduled shifts for optimal coverage

*Resolved guest concerns and ensured customer satisfaction

*Maintained accurate records of reservations and guest accounts

*Trained new front office employees on procedures and hospitality standards

General Manager

HOT- LUNCHES-New York, NY

January 2007 to December 2011

*Managed catering services for corporate clients and hospitals

*Coordinated menu planning and food preparation with kitchen staff

*Oversaw delivery schedules to ensure timely service

*Maintained client relationships and addressed service feedback

*Supervised catering team and handled staffing needs

General Manager

FINK RESTAURANT-Pottsville, PA

January 2005 to December 2006

*Managed restaurant, banquet, and bar operations

*Supervised staff and scheduled shifts for efficient service

*Oversaw event planning and execution for banquets

*Ensured compliance with food safety and health regulations

Controller

H.C.L. AMERICA-New York, NY

January 2002 to December 2004

*Maintained guest houses for office personnel and visitors

*Coordinated accommodations and guest services

*Managed budgets and expenses for guest house operations

*Ensured facilities met company standards for comfort and safety

Marketing And Sales

Electrolux-New York, NY

January 2000 to December 2001

*Conducted direct sales to customers in assigned territory

*Promoted company products and services to increase sales

*Built and maintained customer relationships

*Achieved sales targets set by management

Administrative Manager

21st CENTURY PETROLEUM CORP-New York, NY

January 1991 to December 1999

*Opened new house accounts to expand client base

*Managed office staffing by selecting suitable candidates for each role

*Oversaw accounts payable and accounts receivable processes

*Developed custom software for accounts and inventory control

*Achieved net savings of about 25% through improved inventory distribution

Education

Commerce (Bachelor's degree)

Vivekananda College-Chennai, Tamil Nadu

June 1969 to May 1972

Business (Associate Diploma)

institute of AutoMobile Engineering & Business Managemrnt-Chennai

July 1969 to May 1971

High school diploma or GED

Skills

•Supervising experience

•Sales management

•Customer service

•High-end sales

•Staff development

•Fine dining experience

•Quick service & fast food restaurant

•Excellent interpersonal and communication skills

•Restaurant experience

•Staff supervision and training (Less than 1 year)

•Well conversant with Office Administration/management/Marketing/Accounting

•Working as a supervision officer

•Operations management

•POS

•Marketing

•Retail sales

•Communication skills

•Crew management

•Inventory and cost control (Less than 1 year)

•Management (10+ years)

•Front desk

•Senior leadership

•Time management and organizational skills (Less than 1 year)

•Team development

•Goal oriented with excellent planning and organizing skills

•Hospitality

•Customer retention

•Nightclub

•Hotel experience

•Experienced in handling sales tax, corporate tax and stores inventory control

•Manager experience

•Customer relationship management

•Direct sales

•Budgeting and expense tracking (Less than 1 year)

•Wine knowledge

•Coffee experience

•Procurement

•Filing

•Clerical experience

•Bookkeeping

•Windows

•Inventory control

•Strategic planning

•Analysis skills

•Negotiation

•Computer skills

•Also handled Travel Agency accounts

•Guest services

•Sales training

•Construction

•Tax experience

•Cash handling

•QuickBooks

•Accounts payable and bookkeeping (Less than 1 year)

•Retail industry sales team management

•Leadership

•Process optimization (Less than 1 year)

•Operating systems

•Marketing management

•Grocery store

•Merchandising

•Accounting

•Personal assistant experience

•Casual dining experience

•Bartending

•Time management

•Cost control

•Events management

•POS systems

•Sales team management

•Accounts payable

•Social media marketing

•Google Suite

•Resort

•Sales

•Food handling

•Purchasing

•Store management

•Kitchen management

•Office management

•Restaurant management

Certifications and Licenses

Food Safety Certification Present

Issued by Department of Health New York.

Driver's License

Food Handler Certification

Contact this candidate